Quality Assurance Customer Service

Joseph A. McPherson

** ***** ********

Atkinson, NH 03811

603-***-****/ 978-***-****

************@*****.***

Software Quality Assurance Tester

Experienced in Computer Database Software, and script functions. Tested

Bata Version program prior to release of a Fixed Bug against the live

versions customer database to check the outcome behaviors in order to

pass or fail. Help customers with password and serial number control

support. Would run special Lilly Software Script program to reset

customer lost Administration level Database password. Created Special

Serial numbers for customer which controlled the Lilly Software Business

Software programs to be on or off depending on the information of the

customers paid portfolio. Live Customer Support, Talked with Customer on

Phone or WEBEX in order to test reproduce and resolve the customer's

issue.

Warehouse Worker Shipper Receiver Fork Truck Operator

Safety Warehouse Operations and Logistics. Forklift Driver

Shipper/Receiver for Solo Cup Operating. Drove forklift with extreme

caution and total safety in a very busy environment around live working

production machines with heavy foot traffic. In order to expedite skids

from lines, drive/place them onto to the stretch wrap conveyor line. Load

and unload Tractor Trailers, Scanned Items barcodes via scanner system

with on board fork truck rf Computer shipping/stocking finished products

tracking etc. Change service fork truck battery with overhead hoist daily

prior to shift change.

Skills

Database Repair Warehouse Logistics Customer Service

SQL Talk Supervision Solving Problems

SQL Server Material Handling Good Communicator

ORACLE Customer Relations Follows Safety Standards

Work Experience

Temp Service

2009 - 2013

Warehouse Logistics 2007 -2009

Solo Cup, North Andover, MA

Screen Printer 2006 -

2007

Anaren Ceramics, Salem, NH

Quality Assurance 1996 - 2004

Global Solutions (Lilly Software Associates), Hampton, NH

Machine Operator and Fork Truck Driver 1994 - 1996

Polar Fleece (Malden Mills), Methuen, MA

Working Foreman 1987 - 1994

Foss Manufacturing Co Inc, Bradford, MA

Education and Training

Electronics, Electrical, Culinary arts, Air conditioning/Refrigeration.

Whittier Tech Haverhill, MA 1982

Computer Skills, Keyboarding, Microsoft Suite, IBM/AS400, Oracle, SQL Talk,

SQL Server, Centura, SQLBase. Ma Vocational Training Program Methuen, MA

1995

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