Customer Service Insurance
Resume:
Alvaro A. Ortiz, MSIM, CPCU, ASLI, ARe, AIS
Coral Gables, FL 33133
SUMMARY
A dedicated, bilingual insurance executive with over 17 years’ experience in both reinsurance and
insurance, serving in executive underwriting roles at both levels. Accompanied by technical ability and
expertise to develop property and casualty portfolios and most importantly the ability to analyze and
review all aspects of a profit center to achieve a successful bottom line.
EDUCATION
Master of Science, Insurance Management
Boston University, Boston, Massachusetts – 2004
Bachelor of Arts, Public Relations
Barry University, Miami, Florida – 1997
INSURANCE ACCOMPLISHMENTS
American Institute for CPCU & Insurance Institute of America
6 CPCU – Chartered Property and Casualty Underwriter Designation
7 ARe - Associate in Reinsurance Designation
8 ASLI – Associate in Surplus Lines Insurance Designation
9 AIS - Associate in Insurance Services Designation
10 GEI - Global Environment of Insurance Certificate
11 2-20 – Resident General Lines Insurance Agent
7. 2 of 4 Associate of Claims Insurance Designation completed.
EXPERIENCE/ACCOMPLISHMENTS
HOWDEN BROKING GROUP
Director, Latin American and Caribbean– Miami, FL 2012 – Present
I drive the strategic direction for my region with creation of new products & services that consist of large
P&C programs for placement in the insurance and reinsurance market. I create Reinsurance strategies for
clients within Latin America and the Caribbean. I a nalyze data from insurance carriers and make strategic
product and pricing recommendations. Develop and implement cost savings strategies for individual
companies for underwriting, claims and pricing. This requires a high level of leadership, team building,
networking, negotiation and planning skills. I lead the entire insurance product lifecycle, (e.g. scope
creation, formulation and issuance, regulatory qualification, evaluation of all proposals & claims process,
and contract wording) for regional & global clients. I lead the evaluation, qualification, and negotiation of
Reinsurance offerings from clients to determine the total cost and best overall reinsurance package. I
manage contracts in key categories including planning with Business Partners (as appropriate) in advance
for renewals, extensions, re-negotiations or new insurance programs offers. I effectively communicate
with all levels of insurance and reinsurance high level stakeholders (CEO etc.), including internal
stakeholders and external partners.
EVEREST REINSURANCE COMPANY
Director, Latin American and Caribbean– Miami, FL 2006 – 2012
Manage all Underwriting responsibility for the territory. All property and liability books incorporating
expertise and continued premium growth managed the day-to-day cessions to treaty department growth.
This involved evaluating high hazard and catastrophe reinsurance cessions and managing $110 million of
ceded premium to the department. Underwriting, pricing, marketing, contract review, Auditing of clients’
portfolios, Interaction with accounting and claims were all responsibilities for renewal treaties as well as
the profitable development of new business. Ran all treaty reinsurance practices for region, high hazard
and catastrophe underwriting, catastrophe modeling, the underwriting audit process, pricing development
and market intelligence gathering. Coordinated, gathered and analyzed information to support region
targets. Analyze cession methods based on aggregation of risks and premium volume to the aggregate
treaty to meet premium targets for the department.
NATIONWIDE INSURANCE COMPANY
Associate Director of Underwriting, – Richmond, VA
2006
Manage all Underwriting responsibility for all personal and commercial lines product lines for second
largest book of business in Nationwide insurance portfolio. Managed all underwriting departments
reporting to me with final decisions on all products and pricing considerations. Headed and managed a
team of 19-20 underwriters, with a focus on people management/development(including sales and
negotiation skills), driving an outward focus relative to marketing and relationship building, providing a
strong level of underwriting expertise and guidance (including property and casualty large account
underwriting and pricing), enhancing the brand of Nationwide in the marketplace, developing new broker
relationships, and offering a strong and visible underwriting face to the marketplace
USAA
Underwriting Manager, Southeast Regional Office– Tampa, FL 2004 – 2006
Southeast Region Underwriting Manager responsible for all underwriters and book of business consisting
of personal auto and property products. Segment includes multiple distributions through incoming calls,
internet and a specialized agency. Functional responsibility for compliance, loss results, staffing,
customer service, data quality, underwriting training, recruiting, and budgeting. Trained all new
underwriters and maintained operations and financial results. Strong skills in Financial Analysis,
Operational Performance and Leadership.
LIBERTY MUTUAL GROUP
Portfolio Underwriter, National Call Center – Orlando, FL 2002 – 2004
Portfolio underwriter responsible for all aspects of a $90 million dollar book of business consisting of five
underwriters and thirteen underwriting technicians handling both personal auto and property products.
Segment includes multiple distributions through incoming calls, internet and on-line broker markets.
Functional responsibility for compliance, loss results, staffing, customer service, data quality,
underwriting training, recruiting and budgeting. Trains all new underwriters in the Portfolio Underwriting
Process. Territory for National Call Center includes the Southern, New England, Central and Mid-
Atlantic regions consisting of 28 states.
Portfolio Underwriter, Massachusetts Personal Auto – Portsmouth, NH 2000 – 2002
Portfolio underwriter responsible for the largest personal auto division within Liberty Mutual. $220MM
Massachusetts book, consisting of multiple distributions including 21 state wide sales offices and 66
independent brokers. Functional responsibility for broker and sales office compliance, loss results,
staffing, customer service, data quality, underwriting training, recruiting and budgeting. Managed four
underwriters and trained all new underwriters in the Portfolio Underwriting Process.
TRANSATLANTIC REINSURANCE COMPANY
Treaty Department Underwriter, Latin American Division–Miami,FL 1997 – 2000
Assistant underwriting responsibility for the Central America and Caribbean Islands territory. Large
property and liability books of business with major peril coverage for fire, earthquake and wind. Training
included working in all departments including claims, accounting and contract wording. Managed all
hurricane treaty and facultative claims transactions and reserves setting programs.
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