Manager Customer Service

Mathew Badner

** ******* *****, ******, ******* L7E 2P8

Tel: 647-***-****

E-mail: ******.******@*********.**

OBJECTIVE

To obtain a challenging management/engineering position within a

progressive manufacturing company.

HIGHLIGHTS OF QUALIFICATIONS

. Proven leadership, management skills, hands-on knowledge and

engineering education

. Relevant academic credentials including a Master's Degree in Mechanical

Engineering with specialization in: automotive vehicles

. Extensive troubleshooting experience and the ability to effectively

interface with diverse functional groups to meet business goals

. Exceptional understanding of auto-electric equipment and its'

applications, specifically starter motors and alternators

. Excellent computer skills: JD Edwards and Baan ERP software, network

designing and administration, designing database applications, MS Office

applications, AutoCAD, hardware troubleshooting

. Great organizational and communication skills with multi-tasking

abilities

. Proficient interpersonal skills with a commitment to quality and

accuracy

EMPLOYMENT HISTORY

. 1991-Present WAI Canada Corporation (Previously RCP Inc.)

Well recognized, quality oriented brand manufacturer and distributor of

auto-electric equipment supplying

customers in 62 countries

worldwide. Main product lines include heavy-duty Starter motors,

Alternators and their components for Automotive, Trucking, Construction,

Mining and Agricultural applications. (www.rcpcanada.com)

Director of Manufacturing

o Responsibilities:

< Managing Production, Engineering, QC/QA, IC Departments in their

daily function

< Overlooking maintenance of manufacturing facility and its'

equipment

< Ensure proper communication with customers and Head Office

< Development and execution of multi million dollar budget

< Analyzing and controlling operational costs

< Expertise in resolving quality concerns - customer service

assistance

< Maintenance of Health and Safety Program. (Certified member of

H&S Committee)

< Key member of Material Review Board

o Achievements:

< Development of higher productivity and efficiency levels

(2001-2007 - 23% efficiency increase)

< Coordination of manufacturing cost reduction program

(2001-2007 - 25% savings in operational budget)

< Introduction and implementation of Quality Assurance Program

< Successful implementation of second shift operation

< Development and implementation of computerized production

monitoring system

< Implementation Manufacturing module of ERP system (JD Edwards)

< Coordination of ISO 9001 program leading to certification in Aug

2006

Mathew Badner

2

Engineering Manager 2001 promoted to

Director of Manufacturing

o Responsibilities:

< Equipment and process performance capability studies

< Drawings and specifications approval

< Coordination of new product launches

< Coordination of new production equipment installations and

troubleshooting

< Preparation of major plant reports required by Federal and

Provincial institutions

< Coordination of Hazardous materials program

< Supervision of trade contractors and Maintenance Department

< Product FMEA studies

Process Engineer 1997 promoted to

Engineering Manager

o Responsibilities:

< New production process development and implementations

< Design and implementation of production layouts

< Development of product testing methods - equipment,

specifications, procedures

< Design production special tools and fixtures

< Design of custom production equipment and automation systems

< Development and implementation of CNC machining process in

production

. 1988-1990 SP Motoryzacja, Chorzow, Poland

Network of automotive service stations operating province wide providing

complete mechanical service to

individual customers (similar to Canadian Tire). Managed station had 20

service bays and was operated with 30 fulltime employees.

Branch Manager

o Responsibilities:

< Overlooking daily operation of Service, Parts and Administration

< Monitoring cost and quality of service

< Employee training

< Coordination of Health and Safety program

< Facility maintenance

1986-1988 PP Polmozbyt (Provincial Head Office), Katowice,

Poland

National automotive dealership network. (www.polmozbyt.katowice.pl)

Technology Engineer

Responsibilities:

< Development and maintenance of service Time Standards

< Designing special purpose tools and equipment

< Development of new service procedures

< Employee training

Mathew Badner

3

EDUCATION AND TRAINING

MSc Engineering

Faculty of Mechanical Engineering,

Silesian University of Technology, Gliwice, Poland

(4+1 year program, Degree 1986)

Peak Performance Systems High Performance Management

Production Operation Management Centennial College,

Scarborough, Ontario

Production Planning

Just in Time Manufacturing

Programmable controllers

PLC programming OMRON, Scarborough, Ontario

Implementation of Self-Directing Work Teams RCP Inc., Concord, Ontario

ISO 9000 Implementation

Statistical Process Control

AutoCAD

Health and Safety Committee Certification WHSA

COMPUTER SKILLS

Network Designing and Administration, Designing Database Applications, MS

Office Applications, AutoCAD, Hardware troubleshooting

References Available Upon Request

Contact this candidate