Manager Management
Resume:
J. M. LAWRENCE-SMITH **** Carlow Court Decatur, Georgia 30035
*******.*************@*****.***
Profile
Dedicated client services manager with 5+ years of extensive experience in office administration. Well educated in Criminal Justice and Paralegal Studies. Competent in maintaining and processing client records, files and legal documents in a highly proficient and precise method. Thoroughly detailed-oriented and organized with adequate performances under time restraints and deadline driven task. Ethically focused and committed to the confidentiality of all clients. Excel at problem solving independently while incorporating sound advice from superiors and peers. Possess exceptional written, verbal and analytical skills. Disciplined in coordination and multi-tasking with the ability to deliver quality results and exceeds expectations.
Skills
Office Management
Records Management
Scanning Documents
Legal Memorandums
Spreadsheets/Reports
Legal Research
Calendaring
Case Briefs
Westlaw
Abacus Law
Research Analysis
Lexis Nexis
MS Word
MS Excel
MS Power Point
MS Outlook
Filing
Data Entry
Drafting Documents
Notary
Experience
Georgia Community Support and Solutions, Atlanta, Ga. 07/2010-Present
Case Manager
Provide comprehensive case management services to all clients including: intake assessment, benefit assessment, goal setting, long-term case plan development, weekly case plan development, progress monitoring, individual money management, tenant education, advocacy and training in basic living skills.
Maintain a caseload of 4 individuals. Meet with clients and follow-up on weekly activities.
Connect individual’s families with needed and available community resources.
Input accurate and complete data for all contacts with clients into agency database.
Ensure that all documents submitted on behalf of a client are valid.
Provide all required documentation in a timely manner, which may include client follow-up, outcome evaluation, client contact sheets, and evaluations.
Participate in regular medical appointments, follow-ups and referrals.
Adhere to agency policy, procedures and the professional code of ethics.
Other duties as assigned by supervisor.
Georgia Department of Corrections, Atlanta, Ga. 01/07-10/08
Probation Office Intern
Entered a caseload of 100 probationer's information in the Georgia scribe database.
Drafted warrants for violators, conducted drug test.
Assisted with in-take process and court proceedings of new probationers.
Drafted and sent correspondence via fax, email and mail.
Filed, faxed, copied, scanned and mailed various case documents.
Scheduled weekend sanctions for probation violators.
Researched probationer's case notes for case closures and updates.
Answered the phones and tracked monthly contact visits via office/phone.
Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic.
Correspondent with Fulton County Solicitors Office, County Clerk of Courts and Police Department
Innotrac Corporation Duluth, Ga. 02/98-8/02
Executive Assistant
Provide administrative and executive support; ensured the delivery of premium service to clients.
Prepared reports, spreadsheets and presentations; managed records; and administer databases.
Demonstrated the ability to learn new organizational processes, workloads, policies and procedures.
Provided fraud analysis on Bellsouth customer accounts. Corresponded with banking institution on client’s accounts.
Tracked the client's shipments by UPS and USPS. Faxed, filed, copied, scanned, mailed and emailed various documents.
Handled various assignments for client's accounts.
Created billing spreadsheets for the debit and credits on client’s accounts.
Trained new hires and temporary staff on the company’s database operations and SOP’s.
EDUCATION
KAPLAN UNIVERSITY
Paralegal Post –Baccalaureate Certificate 10/2011-10/2012
Acquired in-depth knowledge of procedures in preparing pre-post trial motions, including cite checking and shepardizing using Westlaw, legal research and analysis. Frequently prepared legal documents such as depositions, ADR's and interrogatories as work assignments. I composed case briefs and legal memorandums using the IRAC method. I learned ethical procedures how to approach them as well as methods to avoid UPL's.
TROY UNIVERSITY
M.S. Criminal Justice 08/2008-12/2009
I completed courses in (Introduction to Criminal Justice, Administrative Law, Victimology, Statistics in Criminal Justice, and Research Methods in Criminal Justice, Criminal Law, and American Court Systems) that compiled an overview of the criminal justice system with an emphasis on the holistic nature of criminal justice today. The history and evolution of law enforcement, the courts and corrections were also examined along with contemporary issues.
BAUDER COLLEGE
B.S. Criminal Justice 01/2007-10/2008
Learned how to analyze, comprehend and resolve complex problems confronting the criminal justice system. The courses emphasized theory and research, administration and effecting changes in the criminal justice system. I acquired methods to look at crime and justice from social, cultural, economic and political perspectives. I excelled in courses such as intro to criminal justice, criminal law, constitutional law, criminal investigation, juvenile justice, crime scene investigation, research methods in criminal justice, court administration, security management and administration.
AFFILIATIONS
Phi Theta Kappa Honor Society, Society of Amateur Forensic Examiners, Cold Case Files Studies, GED Science Instructor
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