Customer Service Manager

Sayed Sharif

Tel: 619-***-****

Email: ***********.*******@*****.***

*** ***** **** #**, ** Cajon, CA 92020

Education

B.A. in Business Administration

Khana-E-Noor University March 2013

Certificate in Business Administration

Khana –E-Noor Institute of Higher Education May 2010

Skills/Qualifications

• Excellent communication skills through interpretation, translation and presentations

• Local Area Network, Linux operation, Windows 7, Vista, and XP installation

• Microsoft Office Suite 2010, 2007, and 2003

Relevant Work Experience

Ace Parking San Diego, CA

Customer Service Representative June 2013-Present

• Greeted customers and provided customer service, answering questions and addressing concerns

• Provided local tourism information, ensuring customer receive correct directions to destinations

• Acted as dispatcher, getting taxis for customers

DynCorp International Camp Alamo (Kabul Military Training Center) Kabul, Afghanistan

Administrative Assistant/Interpreter/Translator December 2010 – April 2013

• Assist the Office Manager in logistical reporting of stationery, clothing, furniture, computers, etc.

sent to and received by the Afghan National Army (ANA)

• Instructed classes on map reading, information gathering, resource creation and methodology of

teaching for the U.S. manager training the Afghan National Army

• Prepared weekly progress reports to the upper management

• Prepared lesson plans to all Military Skills Instruction Course instructors

• Manage Supplies Receiving And Distribution Logs to the ANA and kept soft and hard copies of

all relevant account documents in DynCorp International database.

• Helped the MSIC Instructors prepare certificates to students, recorded attendance

MPRI Camp Alamo TAG Kabul, Afghanistan

Interpreter/Translator May 2008 – December 2010

• HMINT (Human Intelligence) for U.S. Managers training the Afghan National Army

• Conducted simultaneous oral translations between US managers and Afghan National Army

personnel

• Translated English documents and curriculum to Pashto and Dari and vice versa

DynCorp International, Jalal Abad RTC Jalal Abad, Afghanistan

Human Resources Assistant/Interpreter/Translator January 2006 – May 2008

• As team leader, supervised translators on issues: time sheets, permission forms, and salary slips

• Published announcements of vacant positions posted by US managers

• Conducted job placement procedures for new interpreters/translators after they passed interviews

• Interviewed new candidates for vacant positions and hired those who passed

• Shortlisted qualified candidates who passed DynCorp International screening requirements

• Arranged and conducted meetings for interpreters/translators with US managers

• Provided oral translation between US managers and Afghan National Border Police personnel

Sayed Sharif

Tel: 619-***-****

Email: ***********.*******@*****.***

388 Shady Lane #33, El Cajon, CA 92020

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