Customer Service Vice President

Priyanka Raj

*** ********* *****, ********, *******, 47201 240-***-**** ********.***.**@*****.***

EDUCATION

Bachelor of Arts, Political Science May 2013

University of Maryland, Baltimore County GPA: 3.5/4.0

Dean’s List: Fall 2011, Spring 2012

Relevant Coursework: Public Policy; Public Administration; Politics in Action; Judicial Process; International Relations; American Foreign Policy;

International Relations Theory; Research Methods and Statistics; Crisis Management; Legal Advocacy; Comparative Justice; History of Vietnam

War

PROFESSIONAL WORK EXPERIENCE

Research Intern Feb. 2013 – Present

Offices of the County Executive - Montgomery County Rockville, Maryland

• Research various jurisdictions to support the formulation of the amendment of the current animal licensing

programs in Montgomery County, collaborating with national and local administrative agencies

• Attend briefings about current policies and initiatives with county executives, solidifying knowledge of county

government organization

Student Staff Jan. 2012 – Present

Student and Academic Services (SAS), Universities at Shady Grove Rockville, Maryland

• Serve four different departments in SAS, providing administrative support using superior customer service to

students, faculty, staff and visitors

• Create and maintain spreadsheets to assist with financial services, alumni planning, student operations, and

scholarship donor and recipient information

• Communicate student needs and concerns to the appropriate department personnel

• Calculate, evaluate, and process student fees, payment plans and tuition along with admissions forms,

scholarships, and employment applications

Senior Instructor and Management Lead Nov. 2005 – Present

Funfit Family Fitness Center Olney, Maryland

• Lead and execute the coordination of birthday parties, corporate events, and holiday functions for clients

• Create promotional materials for the organization and serve as an ambassador at community events

• Answer customer inquiries and provide assistance with gym memberships, payments, and client relations

Intern Aug. 2012 – Feb. 2013

Maryland Clean Energy Center Annapolis, Maryland

• Familiarize with the process of the general assembly day to day operations, tracing bills, executing committee

assignments, and scheduling testimonies

• Coordinate and schedule meetings with legislators to discuss potential energy related legislation

• Monitor and manage the status of pending legislation, establishing and maintaining chart reports and status of bills

moving through the legislation process

• Assist the logistics and promotion of legislative reception events, contacting the legislatures, tracking attendance,

assisting with registration and soliciting sponsorships

• Participate in activist efforts, presenting, drafting and filing pertinent testimonies

Receptionist and Cashier Sept. 2010 – Sept. 2011

Darcars Automotive Group – Chrysler, Jeep, Dodge, Volvo, Toyota, Nissan Rockville, Maryland

• Greeted showroom customers, answered basic inquiries, and referred them to the appropriate staff members

• Computed and recorded transaction totals, compiled and maintained non-monetary reports and records, assisting

service departments with administrative duties

Student Ambassador Aug. 2011 – May 2013

Student Ambassador Program, Universities at Shady Grove Rockville, Maryland

• Promoted the programs and benefits of the Universities at Shady Grove, sharing information from personal

experience

• Utilized strong communication skills to provide tours for guests and honorary visitors such as county executives,

state delegates, international delegations, and university provosts

• Provided a testimony to the Montgomery County Council regarding the FY2014 operating budget on behalf of the

Universities of Shady Grove to encourage legislators to grant budget to fulfill student needs

PROJECT WORK

Presenter, Montgomery College Excellence Expo May 2009, May 2010

• Created a PowerPoint presentation, based on research, with a partner on Gaza, the Arab-Israeli conflict, presenting

results to various Arab embassies

Advocator, Human Trafficking Awareness, Universities at Shady Grove April 2013

• Researched current bills in the Maryland General Assembly, wrote petitions and grassroots advocacy for the chair

of the Maryland Judiciary Committee to vote for a human trafficking bill that will strongly enforce punishment

for violators of the policy

• Coordinated the “Glimpse of Human Trafficking” event on campus to raise awareness and outreached to local

community members through marketing initiatives regarding the event

AWARDS & ACHIEVEMENTS

Student Achievement and Leadership Award Recipient, Universities at Shady Grove April 2013

Stellar Student Ambassador Award, Universities at Shady Grove April 2013

Student Leadership Award Recipient, Universities at Shady Grove April 2013

Inductee, Omicron Delta Kappa National Leadership Honors Society April 2013

Student Leadership Award Recipient, Universities at Shady Grove April 2012

Student Excellence Expo Award, Montgomery College Excellence Expo May 2010

Employee of the Year, Funfit Family Fitness Center 2008-2010

LEADERSHIP ACTIVITIES

Orientation Leader, Universities at Shady Grove May 2012 – Present

Vice President, Student Council, Universities at Shady Grove Aug. 2012 – May 2013

Primary Institution Representative, University System of Maryland Student Council Aug. 2012 – May 2013

President, Political Science Student Organization, Universities at Shady Grove Aug. 2012 – May 2013

Co-President, Law and Law Related Careers Association, Universities at Shady Grove Aug. 2011 – May 2013

Member, Library Advisor Board, Universities at Shady Grove Aug. 2012 – May 2013

Vice President, Political Science Student Organization, Universities at Shady Grove Aug. 2011 – May 2012

Chief Diversity Officer, Safe Alliance For Education Initiative, Universities at Shady Grove Aug. 2012 – May 2013

Participant, Universities at Shady Grove Transportation Task Force April 2013

SKILLS

Computer: Microsoft Word, Excel, PowerPoint, Outlook, Publisher; SPSS; Mac OS; Social Media; 55 WPM; Proficient

technical troubleshooting; Appointment Plus; Context Solutions Software

Language: Fluent in Punjabi, Spanish, Hindi, and Urdu

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