Customer Service Project Manager

Gregory T Schmidt (***) *** - **** ********@*****.*** Austin, TX

Gregory Schmidt

Dear hiring manager:

Since I was young, I’ve always had a knack for business. This can be explained by the fact that I’m

an organized person, my thinking tends toward the logical, and I have a facility for figures. But, and

this is how I feel I can be an asset to your company, I’m also good at thinking outside the box. I know

this because of the real-time pressures I’ve faced and overcome on the job, and the necessity of

improvising to accomplish this.

That I’m a team player has also contributed to my success, an attribute essential to being a Project

Manager. The trick here, I believe, and what has always worked for me when managing people, is not

to bruise egos but respect them, and by doing so make those under you willing partners in what needs

to be done. This has always served me well in advancing the goals of the firm while maintaining team

spirit.

Character plays a part, too, especially at the managerial level. The importance of reliability and

accountability cannot be overemphasized, not only, as relates to my performance, but in setting an

example for others to follow. I have always found it profitable to lead by example.

Experience, of course, can’t be undervalued, either. Formal education certainly has its application,

and a big one. Without the classroom, the technical knowledge needed could never be learned. As you

will note in my resume, I’ve enjoyed my share of this. Nor am I finished. I have completed the Scrum

Master Certification. But the classroom isn’t everything. It has always been my opinion that on the job,

hands-on training plays a major role as well. Indeed, it’s here that I’ve learned things I couldn’t have

anywhere else, primarily how to reconcile the theoretical with the practical.

This is one of the ways I feel I can be of help to you. I think we’d make a great team, and look

forward to sitting down with you and discussing this possibility.

Sincerely,

Gregory Schmidt

Expertise

Gregory T Schmidt (714) 307 - 8607 ********@*****.*** Austin, TX

Project Manager, Scrum Master, Team lead, Business management

Highlights

Managing projects for Coax, Fiber Optic and Cat5 systems.

Business Process/Technical Skills Summary

Software:

Windows Server 2000, Windows (95, 98,2000, ME, XP, Vista, 7, 8) Oracle, Unified, Word, Excel, Project,

Access, Outlook, Power Point, DOS, Wiki, Terminal Server, Path track, Ccor

Hardware:

Coax, Fiber Optic, Cat5, Cat6E, Cat3, Cisco, Dell, Hp, Compaq, Cat25

Education/Training

- Scrum Master Certification course. Completed August 2013

- Cypress Community College Computer Science Not completed

- A+ Certification (2000 – 2002)

- United States Navy Veteran Aviation Plane Handling School

Aviation and Structural Firefighting schools

Air Warfare Certification

Professional Affiliations

United States Veteran Association

Professional

Experience

Field Technician III

Time Warner Cable 2011 - Present

Oversee installation and repair of infrastructure cable, internet and phone services.

• Control of personal records and inventory by reconciliation and ordering.

• Responsible for overseeing, installing and maintaining equipment and wiring for over 150 homes a month.

• Responsible for the upkeep and repair of company vehicle, tools and equipment.

• Scheduling of customer repair and installation appointments.

• Coordination of information between Routing, Dispatch and Management.

• Managed escalation of Maintenance and Contractor scheduled appointments.

• Quality assurance checks of previous technicians and the correction of discrepancies.

• Organized documentation for customer complaints and follow up appointments.

Gregory T Schmidt (714) 307 - 8607 ********@*****.*** Austin, TX

Aviation Boatswains Mate Handler

United States Navy 2006-2010

Managed multiple projects surrounding the decommissioning of the vessel.

• Responsible for Aircraft crash, recovery, salvaging and firefighting of onboard aircraft.

• Maintain and oversee safety inspections of shipboard aviation firefighting vehicles and equipment.

• Responsible for record keeping of over 65 sailors.

• Created and maintained a data base of over 1600 ship spaces during decommissioning.

• Managed a 600 man team to accomplish various decommissioning tasks.

• Maintained all project documentation and dashboards of decommissioning progress for superiors.

• Managed the QA process to ensure individual tasks were completed per requirements.

• Worked with Superiors to form project plans for over 20 teams.

Customer Service Representative / Sales Representative

Verizon Wireless 2003-2006

Managed customer interaction through sales and customer service teams.

• Hold monthly sales and customer service meetings to review company goals and objectives.

• Maintain stock and inventory reports for management.

• Maintain and track general sales activities on a daily dashboard for management review.

• Maintain professional attitude and appearance.

• Supervised Bi-Weekly technical meetings, for continuing knowledge transfer to newer team members.

Information Systems Technician

Welch Packaging INC. 2001-

2003

Managed multiple projects in support of the company vision and goals.

• Project Managed the network expansion projects for over 1,000 users in 7buildings across 4 states.

• Formed project plans for installation of individual workstations and office equipment in an infrastructure

deployment project.

• Created and managed project for network installation of CAT5, Coax, and Fiber-optic cable for over 500 work

stations.

• Management of Network infrastructure and servers.

• Project accounting for monthly expenditures at a project level.

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