Inside Sales Position
Resume:
Daniel C Schilawski
Green Bay, Wisconsin 54311
*********@*****.***
OBJECTIVE / PROFESSIONAL SUMMARY
Sales Representative in either the retail or commercial area. An opportunity to work with a company that places
customer satisfaction first.
WORK EXPERIENCE
6/2011 to 5/2013 US Special Delivery
Green Bay, Wisconsin
Dispatch/Supervision
Take calls from customers with outbound pickup information. Place pickup information into computer.
Dispatch local drivers to customer location for pickup. Plan and coordinate driver's day to be the most
efficient and make it to pickup locations on time. Route bill of ladings to the appropriate outbound terminal
location after drivers return to terminal. When outbound trailers are loaded manifest loads using computer
programs. Make sure all correct hazard placards are applied and total weight of trailers are legal. Check
there are enough drivers for loaded trailers. Assign outbound trailers to the line haul drivers. Dispatch line
haul drivers to designated outbound terminals. Finish miscellaneous paper work and close terminal.
8/2010 to 3/2011 Humana Inc.
Green Bay, Wisconsin
Clinical Nurse Adviser
As a Clinical Adviser I would collaborate with other health care givers in reviewing actual and proposed
medical care and services against established clinical review criteria.
Coordinated network participation, specialty networks, Disease Management providers and patient transfers
to alternative levels of care using my knowledge of benefit plan design
Conducted admission reviews
Performed Post-discharge calls
Facilitated in discharge planning
Recommended services for Humana Plan members utilizing care alternatives available within the
community and nationally
Identified members for specific case management and / or disease management activities or interventions
by utilizing established screening criteria (Variable by region)
8/2007 to 1/2009 Parkside Care Center
Licensed Practical Nurse
* Used marketing skills, hearing objections and answering my resident's objections.
* Developed time management skills to pass medications to 30-35 residents on schedule.
* Charted information on resident's progress and setbacks, passing this information onto the succeeding
nurse.
* When new health problems developed: Took care of the situation using learned nursing skills. Doctors,
RNs, CNAs, and all team members were also consulted when in doubt.
* Talked with resident or their families, on any health issue they would have questions on. If the answer
was not within my educational background I would get the answer for them using other sources.
Generally this was a customer based company. Making sure the customer was satisfied, and confident I
would take care of their needs. IT'S SALES! Using customer satisfaction as my base.
7/2006 to 6/2007 San Luis Medical and Rehabilitation
Licensed Practical Nurse
* Same as Parkside Care Center (above)
12/2001 to 9/2003 St. Vincent Hospital
Certified Nursing Assistant
* Performed daily vital sign checks on patients
for nursing information.
* Gave patients showers and complete and
partial bed baths.
* Transferred patients and assisted them with
ambulating as ordered.
* Assisted patients unable to feed themselves.
Used both observation and communication
to help make my patient's dining pleasant.
CERTIFICATIONS, LICENSES, AWARDS
Associate Degree Marketing-Sales with High Honors.
SKILLS
I have work experience in the nursing field for over 3 years. I have learned the importance of customer satisfaction and
how to achieve it.
Working with the elderly gave me the knowledge to slow down and listen. Understand their needs and do my best to
satisfy these needs. I have also past experience at customer relationship in the sales area. I was a sales representative
for a local radio station in the Green Bay area after graduation from Northeast Wisconsin Technical College in 1986.
This opened my personality and allowed me to express myself better and communicate with my customer while using
my closing techniques.
EDUCATION
6/2001 to 10/2004 Northeast Wisconsin Technical College
Course of Study: Nursing Associate Degree (RN)
Nursing Associate Degree (LPN)
8/1984 to 5/1986 Northeast Wisconsin Technical College
Marketing (Sales)
High Honors Associate Degree-Marketing Sales
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