Customer Service Medical

HONG-HANH TRAN

**** ***** ****** *****: 714-***-****

Westminster, CA 92683 E-mail: ***********@***.***

CAREER OBJECTIVE

To obtain a full time position .

SUMMARY OF SKILLS

Quick learner with superior ability to rapidly integrate an organization, assimilate job

requirements and employ new technology.

Energetic and self motivated team player/builder

Excellent interpersonal skills.

Dynamic team player at ease in high-performing environment.

Computer proficient with MS Office and windows applications, EMR, Office Ally

Proficient in Point, Doc Magic, MERS, WLS, SMART, LENDING QB

Proficient in ordering Appraisal, VOE, Pay-off demands, Insurance, opening Escrow/Title

Account….

Bilingual in both English and Vietnamese.

EXPERIENCE :

Loan Processor / Doc Drawer / Funder :

(February 2010 – Current ) OGI Mortgage Bankers

• Prep new file, run credit report, calculate income, complete new submission, send out disclosure.

• Order Appraisal, open escrow/title account.

• Clear suspense conditions to get loan final approval.

• Draw loan docs on Doc Magic.

• Request fund on WLS, clear suspense condition for funding.

Medical Receptionist

(July 2007 – February 2010 ) Orange County Digestive Care, Inc. – Fountain Valley, CA

(June 2005 – July 2007) New Hope Hematology Oncology clinic - Fountain Valley, CA.

• Managed a medical front desk in areas of manual and computerized scheduling, billing, and

medical/insurance records management, including major carriers and Medicaid.

• Process an average of 300 patients on a weekly basis for a fast-paced specialty medical practice.

• Maintain open lines of communication between patients, physician, staff, and laboratory

personnel.

• Schedule patients' medical screenings and following up to obtain results

Customer Service Representative

(June 2003 – June 2004) Costco Wholesale Club – New York

- Accurately managed a cash draw in Long Island's busiest store.

- Dealt with a diverse customer population.

- Utilized efficient and courteous customer service in both retail and business settings

EDUCATION

• Golden West College, Huntington Beach, CA

Associates in Arts, Finance

Degree anticipated in Fall 2013

• Borough of Manhattan College, New York, NY

Associates in Arts, Business Administration, June 2004

• University of Economics, Sai Gon, Vietnam

Bachelor of Associates, Finance and Banking, June 2002

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