Customer Service Medical

PAMELA R. OREND

• *** Boston Mills Rd, Hudson, OH 44236 234-***-****

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• *********@*****.***

SUMMARY

A professional, reliable individual with clerical, customer service, and health-care records experience. Seeking

full-time employment; I am a team player who enjoys learning new things.

PROFESSIONAL EXPERIENCE

SUPERIOR STAFFING, INCORPORATED

Clerical Temporary Oct 2012 -Jan 2013

General office duties included typing, filing, copying, organizing and special projects.

HANSON SERVICES

Geriatric Resident Assistant June 2012-Aug 2012

Provided in-home care of elderly assisting with daily needs.

SUMMA HEALTH SYSTEM/SUMMA’S HOMECARE SERVICES

Homecare Clerical Assistant Feb 2004-Dec 2011

• Accountable for managing accurate, complete data entry and auditing of patient records in Horizons.

• Accountable for confidential home-health aide visit documentation. Audited staff work.

• Learned medical terminology and customer service. Cleaned the office.

• Assembled medical kits for staff and start-of-care packets for patient homes.

• Inventoried medical supplies and educational materials. Experienced with office machines.

• Assembled new patient charts and filed paperwork. Stored and boxed medical records.

SUPERIOR STAFFING, INCORPORATED

Clerical Temporary Apr 2000– Feb 2004

• Assignment 1: Akron Metropolitan Housing Authority – Typed leases, Section 8 contracts and labels for

envelopes. Filed and worked with customer service representatives.

• Assignment 2: Visiting Nurse Service – Assembled and filed on patient charts for the medical records

department, keyed labels, copied confidential patient information and organized charts.

• Assignment 3: Summa Health System – completed long-term assignment.

EDUCATION

SYLVANIA HIGH SCHOOL – Sylvania, Ohio – Intensive Office Education – Graduate/Diploma

• Certified Information Processing, Adult Vocational Services - Akron Ohio

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• COMPUTER SKILLS

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• MS – Word, Outlook, Excel, Internet, Email, Horizons.

• VOLUNTEER SERVICES

• Faith Evangelical Lutheran Church & School – office duties, cleaned the church

• Summa Health System – Chaplain’s office – condolence card ministry

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