Customer Service Sales
Resume:
CULLEN WILKES
Houston, Texas, 77006
*************@*****.***
PROFESSIONAL SLICK WILLIES OF AMERICA, HOUSTON, TEXAS
EXPERIENCE Multi Unit Manager, Jun 2011 – Aug 2013
Overseeing 4 to 5 pool halls including staffing, management scheduling, sales goals and
inventory control while teaching managers to do the same.
Teach professionalism, communication skills and ownership to 8+ managers, 35+ waitstaff
and bartenders.
Maintain and instill standard operating procedures during management changes as well as
holding current management to the same standards.
Recruit, promote and train entry level management.
General Manager, Jan 2005 – Jun 2011
Monitor sales activities to ensure that customers receive great service, quality cocktails and
food items in a timely manner.
Set attainable goals for all staff members to create a culture that is sales and goal oriented.
Set par levels for all controllable goods based on current sales and projected sales and order
accordingly.
DIEDRICH COFFEE, HOUSTON, TEXAS
Market Coordinator, Jan 2003 – Jan 2005
Work with 3 units dealing with sales promotions as well as directly managing one unit.
Review operational records and reports to project sales and determine profitability.
Formulate, direct and coordinate marketing activities and policies to promote limited release
whole-bean coffee, seasonal drink items and holiday merchandising.
General Manager, Aug 1999 – Jun 2003
Responsible for all managerial duties including staffing, scheduling, placing and checking in
orders, dropping off deposits and placing change orders.
Hire team members who are highly motivated individuals which is conducive to having a
successful store.
Perform difficult staffing duties, including dealing with under-staffing, resolving disputes,
firing employees, and administering disciplinary procedures.
Assistant Manager, Jan 1998 – Aug 1999
Direct and supervise employees engaged in customer service sales, inventory-taking,
reconciling cash receipts as well as performing services for customers.
Teach product knowledge to team members unfamiliar with the subtleties of quality coffee
based on region,roasting methods and proper preparation.
Guide team members to create excellent customer service and instill good work ethic.
EDUCATION ST. AMANT HIGH SCHOOL, ST. AMANT, LOUISIANA
LOUISIANA ARMY NATIONAL GUARD, NEW ORLEANS, LOUISIANA
Served as a medic-91 charlie in New Orleans,Louisiana.Trained at Fort Sam Houston in San
Antonio, Texas after basic training at Fort Leonard Wood, Missouri.
REFERENCES Edmond Mah,Owner,Slick Willies of America 713-***-****
Christine Wise,Human Resource Coordinator, Jason's Deli 956-***-****
Squeeky Luce,Owner,Luce Insurance Agency 361-***-****
305 Avondale St Unit D Houston,, Texas,, 77006 832-***-**** *************@*****.***
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