Customer Service Medical Assistant

Paula Marie Robertson

**-**** ***** ******

Ewa Beach, Hawaii 96706

Email: ****************@*****.***

Cellular: 808-***-****

OBJECTIVE:

To obtain a Medical Assistant position where I may use my knowledge and utilize my skills in order to provide patients with the

best of patient care services

HIGHLIGHTS OF QULIFICATION:

• Apply principles of infection control, asepsis, and sterilization techniques within OSHA guidelines

• Perform clinical, laboratory, and emergency procedures within the medical assisting scope of practice

• Demonstrate appropriate communication in the medical setting

• Confident in taking vitals, urinalysis testing, visual and audio testing

• Proficient in setting up EKG, venipuncture and capillary puncture

• Perform medical administrative tasks: answering telephone calls, prepping charts, filing, checking in patients

• Knowledgeable in Autoclave and Medical Terminology

• Demonstrate competence with HIPAA standards

• CPR, First Aid and AED Certified, November 2012

• Experience in Phlebotomy

• Highly self-motivated, independent, goal-oriented, team leader and able to work well with others

• Able to type 60 WPM; confident with Microsoft Excel, PowerPoint and Word

• Outstanding customer service skills

• Experienced in cash handling

EDUCATIONAL BACKGROUND:

Hawaii Medical Training Center – Honolulu, Hawaii August 12, 2013 – Present

To become a Nationally Certified Phlebotomy Technician

Heald College – Honolulu, Hawaii July 10, 2013

Associate in Applied Science Degree in Medical Assisting

• Cumulative Grade Point Average: 3.7, Dean’s List– All Quarters

• Phi Theta Kappa (Beta Pi Epsilon Chapter) Member Since April 2012

• Health Occupation Students of America (HOSA) Member Since March 2013

• Certified Clinical Medical Assistant (CCMA) Certified Since June 2013

Surgicare of Hawaii – Honolulu, Hawaii April 2013 – July 2013

Medical Assistant Extern

• Pre-Op: Obtaining patients vitals, assist the nursing staff, perform glucose, ECG and IV’s

• Unit Clerk: Phone etiquette, prepping patients chart before going into surgery

• Front Office: Phone etiquette, check in patients, prep patients charts and filling

• Recovery: Assist the nursing staff with patients in recovery, help with taking out patients iv’s, and discharging patients

WORK HISTORY:

World Flight Services/Philippine Airlines – Honolulu, Hawaii February 2003-December 2004

Airline Customer Service Agent Honolulu, Hawaii

• Provided excellent customer service

• Scheduled and processed payments for reservations and luggage

• Load Master: weight and balance of airplane

• Collected boarding passes and checked in passengers

• Managed baggage claim area until the arrival of passengers

Vanguard Airlines – Austin Texas February 2001-August 2002

Customer Service Agent/Ground Security Coordinator

• Handled reservation requests from passengers, gate coordinator, checked-in agent, and Jet Way certified

• Assisted passengers with canceled flights, handled customers’ complaints

Paula Marie Robertson

91-1127 Kaiee Street

Ewa Beach, Hawaii 96706

Email: ****************@*****.***

Cellular: 808-***-****

REFERENCES:

Joan Arakawa

RN, BSN, Clinical Nurse Manager

Surgicare of Hawaii (an affiliate of Surgical Care Affiliates)

500 Ala Moana Blvd Tower 1 suite 1B

Honolulu, Hawaii 96813

Tel: 808-***-****

Email: ****.*******@**********.***

Richard J Girolami

Instructor

Heald College

1500 Kapiolani Boulevard

Honolulu, HI 96814

Tel: 808-***-****

Email: ****************@*****.***

Toni AY Wilson

Instructor

PO Box 1478

Converse, Texas 78109

Tel: 808-***-****

Email: ************@*****.***

Tylor Mongan

Instructor

Heald College

1500 Kapiolani Boulevard

Honolulu, HI 96814

Tel: 808-***-****

Email: ************@*****.***

Chad Agullana

Technician

3663 Fenway St.

Forest Grove, OR 97116

Tel: 808-***-****

Email: *****@******.**.***

Obj100

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