Project Manager Management

CHRISTOPHER D. HOLSTEIN

914-***-**** ( ab5irw@r.postjobfree.com

APPLICATION SOLUTIONS DELIVERY MANAGEMENT

PROJECT / PROGRAM / SR. MANAGEMENT

Certified Project Management professional with experience leading complex,

large, global teams and budgets up to $45M. Exceptional resource leader

with demonstrated abilities to assess and quickly turn around struggling

organizations, programs and projects while executing optimal solutions for

complicated business problems. Keen ability to create a compelling vision

and energize cross-functional teams to work towards that vision. Adept at

distilling complicated issues into understandable concepts for a wide

variety of audiences. Versatile background includes employee development,

personnel management and program/policy development. Member of Project

Management Institute.

. Expert at strategic organizational planning, optimization and outsourcing

with global business partners.

. Proven ability to manage the complex relationship between delivery,

business and consumer groups in order to ensure the highest levels of

client satisfaction.

Core Competencies:

Program Management ( Budgets/Financials ( HR Functions ( P&L Accountability

Change Management ( Team Integration ( Software Development ( PMI Project

Management Methodology

Call Center Management ( Training/Coaching ( Client/Account Management (

Performance Management

Negotiation ( Gap Analysis ( Presentations ( Quality Management (

Continuous Improvement ( Globalization

PROFESSIONAL EXPERIENCE

Avon Corporation, Sr. Project Manager Mobile Systems Development and

Deployment (May 2013 - Aug 2013)

Managed a highly matrixed team across Avon's I/T organization and 3

software development vendors to create Avon's mobile application allowing

sales representatives and customers to order products. The mobile app is

available on Apple iPhone, iPad as well as Andriod phones and tablets and

was successfully deployed to 11 countries.

IBM Global Services, Global Leader, Systems Management Integration Service

Line (July 2012 - Apr 2013)

Established the strategy, direction, governance process, management system

and communications plan which provides I/T systems management integration

tools supporting all IBM divisons as well as our commercial clients. These

tools allow businesses to run more smoothly and efficiently in producing

their products and was supported by over 1,500 world wide I/T professionals

in a matrixed management organization utilizing PMI project management

delivery standards.

IBM Global Services, Division Globalization Optimization Leader (Jan 2011 -

June 2011)

Responsible for establishing PMI based project plans to outsource and

migrate 750 world wide Business Operations staff positions to low cost,

global partner countries resulting in significantly improved financial

efficiencies.

IBM Global Services, Division Virtualization Transformation Leader (Oct

2009 - Dec 2010)

Responsible for establishing and leading a worldwide strategy for the

deployment and installation of industry leading VMWare software across

IBM's 4 product divison datacenter servers utilizing a matrixed management

resource model. This software maximizes infrastructure/server utilization

resulting in reduced datacenter space, cooling and power expense providing

exponentially greater infrastructure efficiency as well as preventing

additional datacenter growth and expense. We achieved savings. of nearly

$300M.

IBM Global Services, Senior. Manager, Global Outsourcing (Jan 2009 - Sept

2009)

Responsible for successful PMI based project plans to outsource 300 I/T

personnel roles to our global partner countries of India, China, Argentina,

Brazil and Philippines. Successfully achieved steady state I/T support with

no business impacts and significant reduction in business expense.

IBM Global Services, Senior Manager Global Application Management Delivery

Services (Jan 2008 - Dec 2008)

Support IBM's worldwide client relationship management application

portfolio (CRM). Managed a team comprised of 140 IT specialists,

architects, and project managers. Directed all application development and

delivery, recruiting, employee development, performance and compensation

planning as well as implemented strategic personnel development and

education programs.

IBM Global Services, Senior Manager Field Management Systems (Nov 2006 -

Dec 2007)

Managed IBM's world wide Incentives and Commission application systems /

program which compensates our world wide marketing and sales force.

Directed a 266 member global team in the US, Latin America, Canada, Mexico,

Germany, India and China with $30M/per year budget. Utilized strict PMI

based software development planning, ensured financial audit compliance

readiness and continuous improvement across a wide range of host, mid range

and web based application systems.

IBM Global Services, Manager Integrated Supply Chain Planning Systems (Jan

2001 - Oct 2006)

Managed a 100 member global team across the US, Mexico, India and China

with a $15M/per year budget. Provided supply chain optimization application

solutions across mid range and web based solutions resulting in overall

demand efficiency conditioning within our business.

. Recognized with IBM Global Services Leadership and Service Excellence

Awards.

. Created and implemented the first streamlined Financial Management

System called the "Financial MegaCenter" which replaced several

disparate financial systems into a one-stop project financial tracking

interface.

. Delivered all projects and releases achieving an overall 96% client

satisfaction rating.

IBM Global Services, Manager Lucent Technology Consumer Products (Dec 1998

- Dec 2000)

Managed Lucent Technology's Consumer Products (LTCP) account located in

Dallas, Texas. Directed a team of 32 employees with a $3.5M/year budget for

host and web based application systems supporting customer account

management, business process optimization and continuous improvement of

leased telephone equipment. Areas included an application help desk, web

and various mission critical mainframe and client server applications

solutions.

. Exceeded all contract metrics, increased customer satisfaction index

from 80% to 93% in 9 months.

. Increased revenue, saved account from closure by implementing process

improvements and focused client centric service.

IBM Global Services, Personnel HR Manager Global Application Delivery

Services (July 1998 - Nov 1998)

Drove development and coordination of human resources activities such as

hiring and staffing, staff planning and performance management supporting

IBM's internal and commercial e-business growth initiatives. Developed

management plans and presentations for other areas of IBM e-business.

. Conducted business process analysis, developed new strategies for

growth.

. Planned and coordinated model development and educational resources for

e-business.

IBM Global Services, Project Manager Global Applications Delivery (Jan 1998

- June 1998)

Planned and executed a large scale re-write of an Electronic Data

Interchange product and invoicing tool in support of IBM's US Government

contracts with US and Indian development and operational support teams.

Transitioned applications development, HR staffing, end to end

implementation management to IBM's World Wide Solution Design & Delivery

Methodology. Improved client satisfaction baseline from 50% to 100% by the

end of the project. Tracked all project metrics and financials for $1.4M

budget.

IBM Global Services, Project Manager Global Applications Delivery (Jan 1995

- Dec 1997)

Assembled and guided a team of 9 multi-project US and Indian development

and support associates, coordinating a major software and hardware

implementation. Developed statement of work (SOW), staffing plans, and end

to end solution delivery strategy. Grew account from $600K to $1.2M

through account growth and increased client satisfaction index from 50% to

99.7% through coordinating effective service delivery.

Additional experience at IBM from 1982-1995 in the areas of Computer

Operations, Help Desk, Software Consulting, Programming, Training,

Enterprise Infrastructure Architecture.and Project Management.

EDUCATION/TRAINING

Bachelor of Arts in Psychology

Mount Saint Mary College, Newburgh, New York

Project Management Institute (PMP) Certified and

IBM Executive PM Certified

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