Manager Customer Service
Resume:
Randy R Gillespie
**** ******* **, *** ***, Denton TX
*****.*********@*******.***
MANAGER - PROFESSIONAL
More than 7 years’ successful experience in customer service and support with
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Profile
recognized strengths in account maintenance, problem-solving and trouble-
shooting, and planning/implementing proactive procedures and systems to
avoid problems in the first place.
1. Possess solid computer skills.
2. Excellent working knowledge using PC’s, including Microsoft Office .
3. Ability to train, motivate, and supervise employees.
4. A team player
5. Highly detailed in scheduling, training, development of new employee’s,
and disciplinary actions for existing employees. Developing plans,
coordinating plans with upper management.
Increased customer base by 200% in first 6 months of a start-up business.
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Synopsis of Achievements
1. 2005 Best in Safety; State of Ohio. (Waste Management)
2. Proactive planning led to notable increase in morale in all departments.
Sales 2013 - Present
Employment
Licensed Sales Agent
1.
Maintaining customer base by updating existing life
insurance policies.
1. Talking with new clients to fill their needs in new life
insurance policies.
2. Quickly and effectively solve customer challenges.
Management 1992-2011
Lead Person, Route Manager, Site Manager
1. Worked with management team focusing on safety
procedures.
2. Scheduling employee’s vacation and leave time.
3. Managing 50 plus employees in many different types of
businesses (Janitorial, CDL drivers, etc.)
4. Training of new employee’s.
5. Follow up training for existing employees.
6. Scheduled yearly reviews for employees.
7. Maintained customer base by following up on existing
problems and solving problems before they occurred.
8. Hiring new employees and keeping accurate records of
all employees new and existing (disciplinary actions,
achievements, etc.).
9. Working manager, filling in where needed to ensure that
work was completed on time and in a safe manner.
10. All safety training to new and existing employees.
Oakland Community College 2011
Education
Some College Courses in Business and English 3.4 GPA
Full Work History and References furnished upon request
Contact this candidate