Customer Service Manager

Location:

Posted:

August 23, 2013

Gale Gates

PROFESSIONAL EXPERIENCE

International Paper, Columbus, OH

(09/2004 - 11/2012)

Administrative Assistant

. Responsible for supporting Division General Manager, Human Resources,

Customer Service, Sales and Warehouse team

. Designated xpedx division communicator and site facilitator

. Provided backup support to HR staff

. Coordinator for Customer Relationship Management System (MAX)

Conversion, Annual Pep Rally and Safety events

. Processed payroll, billings and department expense reports and

purchase card charges

. Dealt with multiple projects simultaneously with high attention to

detail

. Prepared correspondence, reports, disseminating information, acted as

administrative coordinator of Division's projects, following up on

pending details, coordinating activities, and ensuring deadlines were

met

. Initiated, researched, and obtained information for complex reports

and special assignments

. Researched invoices and assisted in resolving customer over, short &

damaged issues

. Coordinated production of communications and various presentation

materials

. Answered questions relating to office operations and established IP

xpedx policies and procedures

. Maintained the calendar for the General Manager, scheduled meetings,

and de-conflicted calendars within the group as needed.

. Scheduled, coordinated, and hosted customer visits

. Maintained the Sharepoint website and coordinated with the leadership

team for updates

. Maintained the Division's distribution lists and served as a focal

point for communications

. Used various software packages such as spreadsheets, word processing,

PowerPoint, etc. to produce high quality reports, presentations, and