Customer Service Sales

Christopher Linn

**** **** ******* ***. ~ Chesterton, IN 46304 ~ 817-***-****

*******@*****.***

Overview:

Detail oriented Account Analyst specializing in providing natural gas opportunities for various retail

customers. Provide trading, analysis and pricing models that enable a customer to take advantage of

market conditions and optimize energy consumption. Serve as point of contact for client, LDC and Sales

representatives.

Core Competencies

- Strong data analysis and problem solving skills

- Organized & detail oriented

- Excellent verbal & written communication skills

- Team Player

- Proficient in Microsoft office, Word, Excel, Power Point, and the trading system Safari

- Strong understanding of LDC/utility tariffs

Professional Experience

EDF Energy Services (Conoco Phillips) – Merrillville, IN April, 2011 – August,

2013

Account Analyst

• Communicate with clients, LDCs/ and Sales Reps to serve as point of contact and project

accurate customer consumption patterns

• Utilize client databases to enter/retrieve nominations, customer usages and historical information.

• Continually review and maintain databases and tools in order to ensure that they are populated

with accurate and correct information.

• Research and resolve contract and customer service issues as requested by sales manager, verify

enrollment status, update customer contact information, deal confirm special conditions and assist

with customer billing issues.

• Data enter LDC/Utility deal ticket for each customer to include agreed upon terms and rates of

energy uses.

• Generate confirm/contract based on negotiated terms for customers detailing volume, price and

time span and submit for appropriate signatures.

• Analyze data to determine appropriate customer balancing/billing based on actual or estimated

utilization of energy. Resolve billing errors and obtain corrected invoices.

• Prepare and reconcile billing statements monthly based on actual vs. estimated usage. Adjust for

under or over- estimated utilization and submit adjusted invoice for payment. Working in a three

month cycle, reconcile a customer’s past, current and projected utility usage.

• Trade natural gas allocations between pools of customers monthly to ensure percentages set by

tariff parameters are met.

• Balance current and projected customer natural gas usage according to the regulations of each

tariff set by each LDC

• Continuously review and maintain databases to ensure they reflect accurate and current

information. Partner with sales representatives and other account analysts to add new customers

and remove terminating customers.

• Create operations procedures manual for each LDC

• Notify schedulers in corporate office the Nominations for each LDC. Send to LDC allocations for

each customer/pool to ensure accurate delivery of gas to the customer.

• Research and resolve contract and customer service issues.

• Analyze and research a variety of factors including weather, natural disasters and oil prices that

may impact/influence projected customer usage of natural gas. Include these factors in daily

nominations.

Education

Bachelor of Liberal Studies July, 2014

Purdue University – North Central Anticipated graduation date

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