Customer Service Human Resources

SHAN MALONE

**** ******** *****, *******, ** ****7 919-***-**** **********@*****.***

OBJECTIVE: Results oriented professional with 12+ years experience in business

development. Strengths include analysis, problem solving and top quality customer service.

Planned, coordinated and directed the operations of a company, which included formulating

policies, managing daily operations and planning use of materials and human resources.

EDUCATION: S.A.F.E. NMLS Loan Officer # 1050955

Small Business Classes, i.e…..business data processing, software applications, basic accounting,

business communications and business law, Wake Tech Community College, Raleigh, NC

Accounting Classes, Quick books classes, Office Management classes, held in Raleigh, NC

Micro Systems Technical Desktop Publishing and Photography, Wake Tech Community College

LPN-Non award, certificate, Indiana University/Purdue University Institute, Indianapolis, IN

EMPLOYMENT HISTORY:

Assistant/Graphic Designer, Best Signs and Crane Services, Raleigh, NC 2012-2013

Perform managerial duties, including business law, accounting, data processing, calculating, and

using software applications. Interacting with client’s to determine needs, manufactured and installed

signage. Praised for producing high quality work from employer and customers.

Assistant, Fuquay Ophthalmology and Glaucoma, Fuquay-Varina, NC 2007-2012

Performed administrative duties. Interviewed, analyzed, organized, maintained and processed data.

Interacted with clients in response with inquiries about products and services. Handled and resolved

complaints. Quickly became a trusted assistant to the company, staff and office and earned a

reputation for maintaining a positive attitude and producing high quality work.

Entrepreneur, AMD Signs & Service, Benson, NC 1995-2007

CEO, Owner and Operator, Built entrepreneurial venture from start up. Generated and maintained all

new accounts for a corporation, with public and government clients using internet and national

publications, manufactured and installed signage. Top performing, solutions driven. Developed and

nurtured, proactive working relationships which resulted in growth, expansion, and profitability.

Decisive and results-oriented with outstanding negotiation and crisis management skills. All engaging

communicator with the ability to put others at ease, quickly building relationships based on trust and

benefit. Meet with applicants to obtain information for loans, reviewed and submitted for verification

and recommendation. Worked with clients to identify financial goals and ways of reaching that goal.

Interviewed and recruited new employees. Coordinated all office functions and supervised a team of

professionals. Negotiated favorable terms and pricing agreements and bids for customers. Handled

accounts payable/receivable, prepared bank deposits, controlled inventory, maintained equipment

and technology. Functioned as primary liaison to customers and ensured a consistent positive

customer experience. Graphically designed all jobs.

Chemistry/Environmental Laboratory Technician, Entropy Environmentalists, Inc., RTP, NC

Investigated and observed the properties and computation of substances relating to pollution from

field testing by processing collected samples, monitored experiments, developed methods and

processed chemicals, analyzed substances, calculated and recorded results, maintained instruments

and equipment, wet lab experiments.

Interviewer/ Laboratory Technician, IUPUI-Oral Health Research Institute, Indianapolis., IN

Interviewed applicants, extensive phone contact, analyzed, organized, maintained and processed

data through research while conducting and monitoring toothpaste studies on school aged children

throughout the State of Indiana for Proctor and Gamble. Compiled and processed data for Indiana

University/Purdue University in Indianapolis, IN.

COMPUTER SKILLS: Microsoft Office, Word, Excel, (1-3)yrs EMR, (7-10)yrs

Casmate, Inspire, Flexisign, (7-10)yrs Corel Draw, Photoshop, Illustrator, (4-6)yrs

ACTIVITIES: Gardening/Greenhouse, Boating, Charity, Music, Painting, Cooking,

Photography Society of NC, Society of Illustrators

Currently enrolled in a public speaking course. Compiling and publishing a cookbook.

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