Customer Service Manager

Clayton Brown

**** ************ **.● Balch Spring, TX 75180 ● 972-***-****

*****.******@*****.***

Objective: To obtain a leadership position as a customer service manager that will

allow for professional growth while utilizing my current and developing professional

skills.

Relevant Skills and Experience

Computer Skills

• MS Office including Powerpoint, Access and Excel, 10-Key, Copier, Scanner, Fax, Multi-

line switchboard

Management/ Customer Service Experience

• Consistently provides a quality product and customer service experience that

delivers total customer satisfaction.

• Modeled and created an environment in which the customer is always right

• Corrected potential problems before they affect customers.

• Hired high quality people who demonstrate and ensure consistent customer

satisfaction.

• Ensured all employees are trained, motivated and empowered to deliver total

customer satisfaction.

• Evaluated each employee’s ability to maintain high levels of customer

satisfaction.

• Maintained restaurant at the level necessary to meet or exceed the company

standards for Quality, Service and Cleanliness.

Pharmacy Technician Skills:

• Reviewed prescriptions issued by physician, and other authorized prescriber.

• Enters data such as patient name, prescribed medication and cost in order to maintain

pharmacy files, charge system and inventory.

• Mixed pharmaceutical preparations, filled bottles with prescribed medication and typed

labels for bottles.

• Took and recorded measures of patient's general physical condition, such as pulse,

temperature, and respiration, to provide daily information.

• Assisted in the preparation and dispensing of medication attentive to age specific

criteria.

• Compounded medications by weighing, measuring and mixing ingredients.

Executed daily operations of IV preparation, processing of manual debits and credits for

inpatients and aseptic technique

Educational Profile

• Eckerd’s Pharmacist Technician certification Dallas,

TX, 1997

Professional Profile

• 2012-2013 Assistant Manager Wal-Mart,

Lancaster, TX

• 2009-2012 Support Manager Wal-Mart, Lancaster,

TX

• 2007-2009 Dairy Department Manager Wal-Mart,

Lancaster, TX

Highlights and Qualifications

Detail-Oriented, Creative Thinker, Flexible, Organized, Relationship Building, Effective Time

Management, Microsoft Applications, Dependable, Core Leadership Abilities, Strategic

leadership skills, Strong interpersonal skills, Excellent written and verbal communication skills,

Strong analytic and problem solving skills., Ability to work in a fast-paced environment.

Contact this candidate