Customer Service Sales

Nancy Juarez

**** * **** ******, *******, Texas, 78501

Cell: 956-***-**** Email: *********.**@*****.***

EDUCATION

Texas A&M University- Kingsville, Kingsville, TX, June 2012-August 2013

Major: Communication Sciences and Disorders, Minor: Psychology

Graduation Date: August 10, 2013

University of Texas Pan-American, Edinburg, TX, January 2010-May 2012

Major: Rehabilitative Services

South Texas College, McAllen, TX, August 2007-December 2009

Major: Psychology

SKILLS AND ABILITIES

• Ability to complete several tasks throughout long hour shifts

• Able to provide one-on-one assistance with individuals as well as in a group

• Fluent in Spanish for 22 years & English for 18 years.

WORK EXPERIENCE

Steve Madden, McAllen, TX, Sales Associate, April 2011-Present

• Greet customers as they walk in the store

• Reach individual goals as well as companies overall goal plan

• Provide great customer assistance and provide each customer with what they are looking for

DSW: Designer Shoe Warehouse, McAllen, TX, Sales Associate, September 2009-April 2011

• Provided shopping bags to customers as well as matching their needs to what the store provides

• Cashier duties, would deal with purchases and exchanges as well as returns

• Opening and closing procedures as far as cleaning the store as a whole and organized it in place

H-E-B, McAllen, TX, Customer Service Assistant, October 2007-April 2008

• Bagged customer’s groceries as they were paying at the register.

• Provided customers with carryout option, assisting with unloading grocery items from cart to car

• Prepared food samples to give out to customers at times of company’s promotions or new grocery item was added to the company

COMMUNITY INVOLVEMENT

Kingsville Nursing and Rehabilitation Center, Kingsville, TX, Volunteer, February 2013-May 2013

• Located in the activity department as a volunteer to the residents.

• Performed activities such as playing bingo, arts and crafts with the residents.

• Helped the supervisor from the activity department organize parties on holidays for the residents.

• Gave a sincere company to the residents such as reading them a book, or listening to their stories.

St. Joseph the Worker, McAllen, TX, Volunteer, November 2006-August 2007

• Received documentation of parents as well as the child’s information to register child in bible class

• Assisted with the holiday grocery shopping and delivered to people in need along with bible classes

• Involved in retreatments and helped supervise a small amount of bible class groups

AWARDS AND HONORS

• University of Texas Pan-American awarded the Excellence Scholarship

• Part of the Dean’s List both at Texas A&M University-Kingsville and University of Texas Pan-American

• Completed 25 hours of observation under supervision of a licensed SLP at Texas A&M University- Kingsville.

• Awarded Honor Award: Summa Cum Laude with a 3.89 GPA at Texas A&M University- Kingsville.

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