Customer Service Manager
Resume:
Jace Wesley
P.O.Box ***
Prince George, VA. 23875
********@***.***
OBJECTIVE:
. Enhance overall performance through teaching, coaching and training
in all aspects of the position.
. Work to improve personnel relations to increase job performance,
establish production standards to help minimize loss through damage
or theft.
. Train subordinates in communication techniques, causing increase
productivity.
. Maintain communication with customers.
. Project and adhere to company policies and guidelines.
PROFILE:
. Over 19 years in warehouse distribution system at every functional
level in virtually every position.
. Supervised five (5) warehouses shipping and receiving operations
along with the supervision of over 30 soldiers and civilians in each
location with over 1 million square feet, containing dry goods,
produce and perishable items; also managed the shipping and receiving
of a class nine (9) parts warehouse along with class II thru IV
warehouse. Operates both standup and sit-down forklifts along with
electric and manual pallet jacks
. Received, inventoried and assigned warehouse locations of inbound
freight.
. A Commissary Store Manager in Germany for three (3) years with average
monthly sales in excess of $200,000.00. Managed personnel staffing in
the of managing productive man-hours
. Deputy Commissary Officer for two (2) years in Belgium with average
monthly sales in excess of $500,000.00. Was also loss prevention NCO
during that time, conducted random searches of employees personal
affects to ensure that nothing was been removed illegally. Assigned
work assignments based on activity for the day.
. Personnel Staff NCO responsible for the administrative and
recordkeeping for the unit with 75 soldier, reviewing and
administering personnel actions, promotion packets, proofreading
NCOERs for the Commander for signature.
. Have a thorough understanding of supply management procedures;
ordering, receiving, storage, dispersing, stocking, inventorying and
proper stock rotation, to include sanitation procedures.
. Oral and written communication skills, interpersonal, goal oriented,
team player and problem solving skills along with effective counseling
techniques.
. Worked closely with the unit Commander in disciplining and awards
recognition.
. Ensure that policies and procedures were being adhered to.
. As 92A instructor/writer at the Quartermaster Center and School,
teaching new soldier all classes of supply and their procedures.
. As a Customer Service Associate, assisted customer with finding items
and products that dealt with cutting electrical wiring, cutting wood,
cutting carpets and flooring materials, help customer choose
appliances, plumbing needs, lighting, paints and stains, window
covering and blinds, tools and hardware, lumber, outdoor power
equipment, outside and inside lawn and garden items. Also perform
duty as a cashier. At AAFES worked in the service station assisting
customer with automotive purchases such as tires, batteries and any
item that may help with the proper performance of their vehicle.
. As the unit mail clerk, picked up mail and distributed to individual
mail boxes, signed for certified packages.
EDUCATION
2012. Army Basic Instructor Course
2004. St Leo University 3yrs Business Management
1998. Logistic Management NCO Course
1985. Army Recruiters Course
1986 Commissary Management Course
1975. High School Grad, White Castle High, Louisiana
2010. Train the Trainer, Virginia Forklift
WORK EXPERIENCE
2012-2013 Army Instructor/HR Assistant
Logistic Training Department
Fort Lee, Va. 23801
Instructing Automated Logistical Specialist in Supply
procedures
Using the SAMS-1E program. Monitoring employees time and
attendance recording procedures.
2011-2012 Customer Service Associate
Lowes
Prince George, Va 23875
Assisting Customers to locate items needed to complete home
improvement projects.
2010-2012 Inventory Control Specialist/Forklift Trainer
Reinhart Food Service, LLC
8025 Quality Drive
Prince George, Va 23875
Trained new personnel on the proper operation of standup
forklift and rider pallet jacks. As Inventory Control was
responsible for the coordination of inventory activities
for the business unit. Duties include: daily cycle counts,
inventory adjustments and physical inventories; quarterly
inventory audits; recording and controlling warehouse and
transportation damages; monitoring all credit and inventory
moves; checking rotations and expiration dates in produce
area; and all other duties as assigned.
2006-2010 Inbound Receiver
Reinhart Food Service, LLC
Responsible for inventorying inbound freight and checking
for quality and correct quantities. Assign new product
to storage locations and pick locations.
2006. Forklift Operator/Line Supervisor
Food Lion DC II
Disputanta, Va.
Making cycle drops on grocery product to be pulled and
shipped to stores. Ensures that right product and
quantities are placed in the pick locations for selectors
to pull. Responsible for Perishable loader and office
personnel assuring that proper loading procedures were
being followed and office clerks completing all necessary
documentations to accompany all loads departing the center.
Night Stocker in store, filling shelves with product for
customers to purchase, utilized proper rotation of product
being sold. Responsible for the perishable shipping office
ensuring that the order for the selectors were ready and
also responsible for the perishable loaders to ensure that
the proper loading procedures were followed to insure safe
product transport.
2002. Customer Service Associate
Army Air Force Exchange Service
Fort Lee, Va
At AAFES worked in the service station assisting customer
with automotive purchases such as tires, batteries and any
item that may help with the proper performance of their
vehicle.
1998. Subsistence Branch NCOIC/Office Coordinator
Troop Support Agency
19th TAACOM, Korea
Responsible for coordinating and establishing policies and
procedures for subsistence warehouses throughout the
Region. Maintaining administrative data on all personnel
assigned to the division.
1997. Logistic Warrior NCOIC
QMCS
Fort Lee, VA
As NCOIC, coordinated the training exercise for all classes
of supplies, maintained accountability for over $1.5
million of equipment. Trained and counseled subordinate
NCOs in proper exercise procedures to ensure all new
soldiers received correct supply procedure under simulated
combat field conditions. 92A Instructor/Writer, review
lesson plans and making updates
1993-1995 Deputy Commissary Manager
DeCA
Chivres, Belguim
Assistance the Commissary Store manager in providing
quality grocery items to our soldiers and their families
overseas. Responsible for 8 local national employees for
their training and welfare while on the job. Store
generated monthly sales in excess of $500,000.00.
1993. Platoon Sergeant/First Sergeant
406th General Supply Company
Fort Bragg, NC
Responsible for the 18th Quartermaster Platoon, in
providing the 18th Airborne Corp with logistical support
during Operation Desert Shield/Storm assuming the
responsibility for 135 soldiers as the First Sergeant
during Desert Storm/Shield. Maintained over 3 million
dollars of subsistence on the ground in the first forward
support element for over 350,000 US Troops during the
conflict with rations, water and logistical support.
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