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Customer Service Manager

Location:
Richmond, VA, 23875
Posted:
August 22, 2013

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Resume:

Jace Wesley

P.O.Box ***

**** **** *****

Prince George, VA. 23875

804-***-****

ab5gkp@r.postjobfree.com

OBJECTIVE:

. Enhance overall performance through teaching, coaching and training

in all aspects of the position.

. Work to improve personnel relations to increase job performance,

establish production standards to help minimize loss through damage

or theft.

. Train subordinates in communication techniques, causing increase

productivity.

. Maintain communication with customers.

. Project and adhere to company policies and guidelines.

PROFILE:

. Over 19 years in warehouse distribution system at every functional

level in virtually every position.

. Supervised five (5) warehouses shipping and receiving operations

along with the supervision of over 30 soldiers and civilians in each

location with over 1 million square feet, containing dry goods,

produce and perishable items; also managed the shipping and receiving

of a class nine (9) parts warehouse along with class II thru IV

warehouse. Operates both standup and sit-down forklifts along with

electric and manual pallet jacks

. Received, inventoried and assigned warehouse locations of inbound

freight.

. A Commissary Store Manager in Germany for three (3) years with average

monthly sales in excess of $200,000.00. Managed personnel staffing in

the of managing productive man-hours

. Deputy Commissary Officer for two (2) years in Belgium with average

monthly sales in excess of $500,000.00. Was also loss prevention NCO

during that time, conducted random searches of employees personal

affects to ensure that nothing was been removed illegally. Assigned

work assignments based on activity for the day.

. Personnel Staff NCO responsible for the administrative and

recordkeeping for the unit with 75 soldier, reviewing and

administering personnel actions, promotion packets, proofreading

NCOERs for the Commander for signature.

. Have a thorough understanding of supply management procedures;

ordering, receiving, storage, dispersing, stocking, inventorying and

proper stock rotation, to include sanitation procedures.

. Oral and written communication skills, interpersonal, goal oriented,

team player and problem solving skills along with effective counseling

techniques.

. Worked closely with the unit Commander in disciplining and awards

recognition.

. Ensure that policies and procedures were being adhered to.

. As 92A instructor/writer at the Quartermaster Center and School,

teaching new soldier all classes of supply and their procedures.

. As a Customer Service Associate, assisted customer with finding items

and products that dealt with cutting electrical wiring, cutting wood,

cutting carpets and flooring materials, help customer choose

appliances, plumbing needs, lighting, paints and stains, window

covering and blinds, tools and hardware, lumber, outdoor power

equipment, outside and inside lawn and garden items. Also perform

duty as a cashier. At AAFES worked in the service station assisting

customer with automotive purchases such as tires, batteries and any

item that may help with the proper performance of their vehicle.

. As the unit mail clerk, picked up mail and distributed to individual

mail boxes, signed for certified packages.

EDUCATION

2012. Army Basic Instructor Course

2004. St Leo University 3yrs Business Management

1998. Logistic Management NCO Course

1985. Army Recruiters Course

1986 Commissary Management Course

1975. High School Grad, White Castle High, Louisiana

2010. Train the Trainer, Virginia Forklift

WORK EXPERIENCE

2012-2013 Army Instructor/HR Assistant

Logistic Training Department

Fort Lee, Va. 23801

Instructing Automated Logistical Specialist in Supply

procedures

Using the SAMS-1E program. Monitoring employees time and

attendance recording procedures.

2011-2012 Customer Service Associate

Lowes

Prince George, Va 23875

Assisting Customers to locate items needed to complete home

improvement projects.

2010-2012 Inventory Control Specialist/Forklift Trainer

Reinhart Food Service, LLC

8025 Quality Drive

Prince George, Va 23875

Trained new personnel on the proper operation of standup

forklift and rider pallet jacks. As Inventory Control was

responsible for the coordination of inventory activities

for the business unit. Duties include: daily cycle counts,

inventory adjustments and physical inventories; quarterly

inventory audits; recording and controlling warehouse and

transportation damages; monitoring all credit and inventory

moves; checking rotations and expiration dates in produce

area; and all other duties as assigned.

2006-2010 Inbound Receiver

Reinhart Food Service, LLC

Responsible for inventorying inbound freight and checking

for quality and correct quantities. Assign new product

to storage locations and pick locations.

2006. Forklift Operator/Line Supervisor

Food Lion DC II

Disputanta, Va.

Making cycle drops on grocery product to be pulled and

shipped to stores. Ensures that right product and

quantities are placed in the pick locations for selectors

to pull. Responsible for Perishable loader and office

personnel assuring that proper loading procedures were

being followed and office clerks completing all necessary

documentations to accompany all loads departing the center.

Night Stocker in store, filling shelves with product for

customers to purchase, utilized proper rotation of product

being sold. Responsible for the perishable shipping office

ensuring that the order for the selectors were ready and

also responsible for the perishable loaders to ensure that

the proper loading procedures were followed to insure safe

product transport.

2002. Customer Service Associate

Army Air Force Exchange Service

Fort Lee, Va

At AAFES worked in the service station assisting customer

with automotive purchases such as tires, batteries and any

item that may help with the proper performance of their

vehicle.

1998. Subsistence Branch NCOIC/Office Coordinator

Troop Support Agency

19th TAACOM, Korea

Responsible for coordinating and establishing policies and

procedures for subsistence warehouses throughout the

Region. Maintaining administrative data on all personnel

assigned to the division.

1997. Logistic Warrior NCOIC

QMCS

Fort Lee, VA

As NCOIC, coordinated the training exercise for all classes

of supplies, maintained accountability for over $1.5

million of equipment. Trained and counseled subordinate

NCOs in proper exercise procedures to ensure all new

soldiers received correct supply procedure under simulated

combat field conditions. 92A Instructor/Writer, review

lesson plans and making updates

1993-1995 Deputy Commissary Manager

DeCA

Chivres, Belguim

Assistance the Commissary Store manager in providing

quality grocery items to our soldiers and their families

overseas. Responsible for 8 local national employees for

their training and welfare while on the job. Store

generated monthly sales in excess of $500,000.00.

1993. Platoon Sergeant/First Sergeant

406th General Supply Company

Fort Bragg, NC

Responsible for the 18th Quartermaster Platoon, in

providing the 18th Airborne Corp with logistical support

during Operation Desert Shield/Storm assuming the

responsibility for 135 soldiers as the First Sergeant

during Desert Storm/Shield. Maintained over 3 million

dollars of subsistence on the ground in the first forward

support element for over 350,000 US Troops during the

conflict with rations, water and logistical support.



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