Customer Service Manager
Resume:
Resumé of Dena A. Brocato-Gibson
Po Box **** Victorville, Ca. 92393
DENA A. BROCATO-GIBSON
CAREER SUMMARY
Dedicated and creative team player who learns quickly and meets deadlines with 21 years experience in the following areas:
Management, finance, computer experience and customer service –18 years
Retail experience, including managerial - three years
Selected Accomplishments
FINANCE
Successfully reduced customer collection accounts.
Increased profits by processing invoices in a timely manner to enable company to take vendor discounts.
Reconciled a back log of major client statements by processing all old and past -due amounts, allowing for more time to focus on current
vendor needs.
Prepared budgets and financial statements
Ensured that employees were paid in a timely manner and all Human Resource needs were met. In addition to prevailing wage reporting.
Own a successful bookkeeping, payroll, tax preparation business
Monthly Government Voucher Processing
CUSTOMER SERVICE
Handled high volume of customer phone calls in a timely manner
Reconciled customer issues
Managed and scheduled large volume of Representatives and appointments
Work Experience
ICR STAFFING/ IAP WORLD SERVICES 2011-CURRENT
FINANCE, PAYROLL, ACCOUNTS PAYABLE,VOUCHERS
COMMERCIAL WOOD PRODUCTS, ADELANTO, CA 2001-2007
2004-2007
CUSTOMER SERVICE MANAGER
CONTROLLER 2001-2004
ASSISTANT
ACCOUNTTING/ PAYROLL CLERK 2001
DENA’S BUSINESS SERVICE, VICTORVILLE, CA 1999-CURRENT
OWNER, PAYROLL, BOOKKEEPING, TAX BUSINESS
SAN BERNARDINO COUNTY FAIR, VICTORVILLE, CA 1999-2001
ACCOUNTANT, SECRETARY
PERSONALIZED TAX SERVICE 1997-1999
RECEPTIONIST, PAYROLL, BOOKKEEPING
Education&Awards
Customer Satisfaction Award (2) 2011 & 2012
Outstanding Performance and Recognition Program (1) 2012
Continuing Education, yearly tax preparation classes and seminars Current
Phoenix Institute of Technology 1987-1988
Adams City High School, Commerce City, CO 1987
Po Box 1234
Victorville, Ca. 92393
Tel: 760-***-****
DENA A. BROCATO-GIBSON
Dear Hiring Representative:
Your recent ad caught my attention. The skills and experience you seek match my track record :
Your Needs My Qualifications
Payroll State & Federal Reports, Process Paychecks,
Benefits Reports - 15 yrs
Prevailing Wage – 7 yrs
Financial Accounting, Tax Preparation -18 yrs
Busy Phones High phone volume experience - 8 yrs
People oriented Customer service - 18 yrs
Computer skills Windows 3.1, 95, 98 2000 NT, XP, 7 and
PC experience, Excel, Word &
QuickBooks–16 yrs
MAS 200/90 6yrs
Cost Point, Citrix, Maximo- 1 yrs
WAWF- 1year
My Resume and References are enclosed. I look forward to hearing from you.
Respectfully,
Dena A. Brocato-Gibson
Reference:
Cindy Colon Victorville, CA 92392
Robyn Zoglman
Hesperia, Ca 92392
760-***-**** x126
Joe Nerio Hesperia, Ca 92345
Jerri Romero Apple Valley, CA 92307
(written references available on request)
Resumé of Dena A. Brocato-Gibson
PO Box 1234 Victorville, CA 92393
DENA A. BROCATO-GIBSON
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