Customer Service Representative

BRENDA FULLER

* ************ **** ******, *******, NY 10701 - 914-***-****

Objective To obtain a position as an Administrative Assistant

SUMMARY OF QUALIFICATIONS

20+ years of Administrative experience

Strong Communication Skills

Quick learner and multi-tasker

Proficient in Microsoft Word; Knowledgeable in Outlook and

PowerPoint

Experience Customer Service Representative

October 2011- to Present, ABB/Optical Distributor Group, Hawthorne, NY

* Input Contacts and Ophthalmic prescriptions into the

database for next day shipping to Doctors

* Track packages for Doctors and their Patients

* Research returned items from UPS or USPS via their

website

* Fax and or email requested invoices and statements to

Doctors

* Yearly warehouse inventory of shelve products

* Weekly reports of factory back ordered products through

Excel spreadsheet

* Call Doctors when patient orders are returned for

insufficient address

* Email Sales Reps when there is a pick up to be made by

the Doctor

Customer Service Representative

March 2010-August 2011, Robison Oil, Elmsford, NY

* Assisted New and Existing Customers with oil pricing

contracts

* Setup Heating and AC Maintenance for

Residential/Commercial Clients

* Create PDF for: Energy Assessments, Account Closings,

Delivery Status, and Price Concerns

* Handled heavy call volumes in a timely and professional

manner

* Located caller information accurately

* Handled general Customer inquiries regarding our

services

* Expedite basic clerical needs of the each department

when needed

Customer Service Representative

July 2006-June 2009, TD Bank, Scarsdale, NY

* Opened accounts for Consumer and Commercial customers

* Check ordering; monthly monitoring of office supplies

* Greeted customers

* Certified Notary Public; Process Credit Cards and Cash

Reserve Apps

* Ran daily account statements when needed

* Assist Tellers with transactions; scheduling; assist

maintenance workers

Trades Data Analyst

May 2004-December 2005, UBS Investment Bank, Stamford, CT

* Maintained client settlement instructions for processing

payments

* Verified credits and debits before payments were

finalized

* Was Chairperson of UBS Investment Employees Committee

* Opened accounts for trading on these markets: Equities,

FX, Fixed Income, Euroclear and Canadians

Records Coordinator

April 1996-November 2003, American Council on the Teaching

of Foreign Languages, NY

* Entered new member contact information and payments

* Updated current members information and payment

* Managed office inventory

* Updated employee attendance records

* Solved member problems and updated filing system

* Solely responsible for creating renewal notices

* Daily system back up; dropped off bank deposits; phone

coverage

Education Pace University Continuing Education, White Plains, NY 2010

Certificate in 2007 Microsoft Office Essentials and

QuickBooks

Career Blazers School of Business, White Plains, NY

Degree, CERTIFICATE OF COMPLETION -PC PROFESSIONAL

Westchester Business Institute, Hartsdale, NY

Degree, ADMINISTRATIVE ASSOCIATE

Diploma, Mount Vernon High School, Mount Vernon, NY

Skills 65 words per minute

Training in Microsoft Office 2007 and QuickBooks

*References provided upon Request

Contact this candidate