Customer Service Manager
Resume:
Makesha Sanders
Cameron, NC **326
***********@*****.***
Experiences:
Supply Chain Management
Inventory Management
BOM
Contract Negotiations
ERP/MRP (SAP, Adonix, MAS90, Mainsaver)
Leadership
Customer Service
Cost Control Analysis
Order Management, Process Development
Budgeting
Capital Project Purchases
Analyzing Market Data
Education:
o BA Degree, Sojourner Douglass College (2004)
o Certificate, Best Practices for Managing Inventories and Cycle Counts (2004)
o Certificate, Management Skills, Rock Hurst University (2009)
o Certificate, Communicating w/Tact and Skill for Managers and Supervisors, Rock Hurst University (2009)
o Training, Certified Spill Prevention & Emergency Response (2009)
o Certificate, Bargaining With Vendors & Suppliers (2011)
Professional Experience
STI Polymer – Sanford, North Carolina. August 2010 – Present
Purchasing Manager
o Purchasing all raw materials domestically and internationally
o Analyze market and delivery systems in order to assess present and future material availability
o Pursuing long term and short term contracts with main sources of supply such as BASF, DOW Chemical and
Lucite
o Managing inventory levels while assuring material is on hand as needed.
o Process and approve requisitions in a timely manner
o Production planning and scheduling of monomer tankers
o Tracking inventory turn overs and updating EOQ and buffer levels
o Put strategies in place to target cost reductions
o Created new ways to conduct supplier evaluations and selection process
o Managing sourcing new supplies and offsets for new projects
o Completing Supplier Corrective Actions
o Created new policies and procedures and to cut on manual labor
o Conducting Monthly Reports
o Updating and creating new cost analysis on all formulations
o Approve and sign off on all invoices
o Managing 50MM annually
Customer Service (Only supporting as a backup)
o Answering phones in a professional manner
o Taking orders, and confirming
o Putting ship dates on production schedule
o Printing pick tickets
o Printing shipping labels
o Using SAP system
o Meeting with Production Manager to assure all orders will ship on time
Paramount Petroleum – Paramount, California June 2008 – June 2010
Procurement Specialist.
o Management and Leadership of a team of 2.
o Contract Management and Negotiating
o Sourcing Indirect Materials
o Requesting Bid Proposals
o Sourcing heavy equipment and commodity purchases /Cranes/Welding Equipment/Steel/Fittings/Valves
o MRO
o Managing and auditing contractors throughout project processes
o Supply Chain Management
o Purchase requisitions, Work orders, WBS elements, AFE
o Sourcing for capital projects
o Planning delivery schedules, expediting and staging of materials
o Developed and implementing new policies and procedures
o Provide corrective action on inventory discrepancies
o Managing 200M spend annually
Cambridge International – Cambridge, Maryland June 2007 – June 2008
Senior Purchasing Agent/MRO
o Ensured stock inventory matched operation’s and engineering needs.
o Developed long-term relationships with strategic suppliers and negotiated on annual contract agreements
o Approving requisitions and submitting bid proposal
o Drafted handwritten requisitions and created a process in Lotus Notes
o Multisite purchasing (Maryland, Mexico)
o Supply Chain Management
o Materials Management
o Managing 250M annual spend
o Supplier selection and evaluation process
o Planning all JIT material to deplete inventory levels
o Communication with Logistics to stay abroad of shipment regulations and best ways to ship
Calgaz Division of Air Liquide America June 1998 – June 2007
Purchasing Manager
o Managed a staff of 3. 2 Buyers and 1 Warehouse Manager.
o Extensive sourcing in Asia and China
o Ensured stock inventory levels matched operation needs.
o Developed long-term relationships with strategic suppliers and negotiated on annual contract agreements
o Responsible for Multisite inventory. (Singapore, Europe, and Maryland)
o Ensured all personnel was aware of all polices and procedures and ISO regulations.
o Achieved a cost savings of 300K during the period of 2005-2006 through redefining material specifications,
volume discounts, and new supplier selection process
o Developed a forecasting log to make sure customer satisfaction was guaranteed
o Conducting supplier audits to ensure supplier expectations were followed.
o Managing 250MM annual spend
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