Customer Service Sales

Mary Ellen Beals

**** ****** **

The Colony TX **056

H - 972-***-**** C - 214-***-****

Email - *********@***.***

EMPLOYMENT 2007 - Present PCNA-Food Service-West Region Plano

TX

TRADE ACCOUNT COORDINATOR/SALES ASST ANALYST

. First line of contact to deliver seamless equipment

installation and optimal customer service to

approximately 9 specific accounts in the West Region

. Responsible for the business management of tracking

store openings, closures, transfers of ownership,

equipment allocation, installation and reporting this

data to the Database Management team

. Maintain all account information regarding equipment

requests in SAP and communicating updates to National

Account Sales Managers (NASMs) and Group Manager as

required

. Heavy customer service and communication with

bottlers and customers (internal and external)

regarding opening dates, surveys for equipment

ordering, assigned equipment platforms and problem

resolution

. Work with FSR and STAR (Business Objects) to create

period and monthly volume reports for both fountain

and bottle and can sales. Includes Business Review

preparation and any ad hoc requests as well. Was

STAR2 reporting point person for the Central Region -

provided training and ad hoc volume and service

reports as requested

. Cross functional communication with Database

Management, Contracts/Legal, Account Analysts and

Customer Service Operations Center to provide

flawless service to field sales managers, bottlers,

and customers. Research contracts to verify and

answer customer/NASM questions.

. Work through, research and resolve customer issues

concerning billing, service, and product requirements

. Worked with trade shows and resulting invoices for

vendor payment. Prepared CDA payments and submitted

to Finance for approval and payment.

. Led Trade Account Coordinator call/meetings January

thru June 2012

2001 - 2007

SENIOR MARKETING SERVICES BUSINESS COORDINATOR

. Responsible for timely execution of business proposal

documentation for all corn based products for Frito-

Lay. Proposal types include packaging changes,

weight or price changes, new production

introductions, food service and vending initiatives.

Could work as many as 40-60 proposals at one time

. Present new business proposals at weekly Business

Liaison meeting where all functions of Frito-Lay are

represented and resolve questions from liaison team.

. Attend and sometimes lead weekly Task Force meetings

where all Frito-Lay functions come together to

discuss business initiatives. Insure that accurate

data and timing information is included in the

proposal

. While working with West product supply, set up a

matrix to synch up products with the correct

producing and mixing location and production codes

. Request and proof UPC bar codes for product

verification

. Coordinate trade samples for new product launches to

ensure product is manufactured and sent to field

sales in a timely manner

2000 - 2001

FIELD MARKETING COORDINATOR

. Develop new item sell sheets for DSLs and RSRs to use

in the field

. Provide communication to field sales (ZDLs, ZBMs,

KAMs, etc) regarding POS ordering including shippers,

clip strips and other available POS materials

. Prepare and track new item matrix as well as research

product and POS issues by collaborating with MDM and

other coordinators to problem solve product

availability and trade samples

. Work closely with MDM to coordinate meetings by

preparing "Meeting in a Box" materials for both

District and Rollout meetings

1998 - 2000 Volt Temporaries at Frito-Lay, Inc

Plano TX

TEMPORARY ADMINISTRATIVE SUPPORT

. Engineering Project Assistant - track costs of

engineering projects- administrative support for

Engineering Managers

. Legal/Labor - Maintain department budget, code

expense reports and invoices, spreadsheet management

of Labor team expenses, track union contracts in the

Case Track system

SKILLS

. Strong customer service skills-will dig deep to solve

issues

. Work in fast paced environment with multi-faceted

responsibilities

. Ability to problem solve quickly and flexible to

changing priorities

. Work independently but great team player

. Systems include MS Office, SAP, Oracle, HRIS, BDS,

Master Files, STAR, STAR2 in Business Objects, Lotus

Notes Database Used for Business Proposals)

EDUCATION

. 1990 Bachelor of Arts Degree Texas Woman's

University Denton TX

o Graduated magna cum laude

o Major - English

o Minor - Government

. Multiple training classes, seminars and webinars

through Pepsico

. Certificate in Supervision Basics - CCCD - Plano TX

AWARDS

. Frito-Lay Engineering Dept "Gotcha" Award for

teamwork and service 1999

. Nominated twice and received Frito-Lay Marketing Dept

"Salty Award" for 'Heroic Effort' - 2005

. Tostitos Sensations Launch Excellence Award - 2006

SPECIAL ACTIVITIES

. President and "Woman of the Year" - Xi Alpha Gamma

Omicron Chapter of Beta Sigma Phi International

. Participant in "PepsiCo Feeds America" program at the

North TX Food Bank 2010 - 2012

. Member of the Women's Club for Holy Cross Catholic

Church - The Colony TX

.

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