Sales Customer Service

Imelda Orbe Humphreys

PERSONAL DETAILS:

Birth date : July 29, 1974

Age : 38

Civil Status : Married

Sex : Female

Height : 5'4

Weight : 100#

Nationality : Filipino

Blood Type : Type A

Religion : Catholic

Language Spoken : English and Japanese, Filipino Language

EDUCATIONAL ATTAINMENT:

EDUCATIONAL BACKGROUND AND TRAINING

TOURISM / Hotel and Restaurant Management, 1995

SIENA COLLEGE, Del Monte Avenue Quezon City

HIGH SCHOOL, 1991

ARANETA UNIVERSITY, Monument Circle

GRADE SCHOOL, 1987

POTRERO ELEMENTARY SCHOOL, Mc Arthur Hi-way

EMPLOYMENT HISTORY:

WORK HISTORY

October 26, 2009 to December 27, 2010

Customer Interaction Associate TELUS

SUMMARY QUALIFICATIONS

* Assist all incoming calls and transfer to specific department according to their inquiries.

October 27, 2008 to May 31, 2009

Customer Service, APAC Customer Services Inc.

SUMMARY QUALIFICATIONS

* Assist all incoming calls and provide accurate information according to their inquiries.

July 23, 2007 to January 23, 2008

Interpreter (Sales & Marketing Staff), JP AIXEX Group, Inc.

* Coordinate and report all Sales Operation to HRD Department and Administration Department.

• Provide management with information regarding optimization of resources, for improvement and

efficiency.

• Responsible in over-all planning of inventory, merchandise planning and control.

• Analysis of pertinent information (statistic, product movement0 concerning sales and operation.

• Develop and execute marketing programs to sustain competitiveness and market growth, in

support financial, customer, and trade objectives.

• Product line and stock position analysis.

September 10, to February 10, 2006

Site Coordinator, DMCI

Implement office policy at the Sales Office.

•

• Coordinate and report all activities have been made at the sales office.

• Make everyday sales report and all activities at the sales office.

• Attend all the needs of clients came in at the sales office.

May 10, 2003 to May 5, 2005

Sales Coordinator, ABSTRACT INDUSTRIAL SALES

• Close monitoring, motivation of sales to achieve productivity and quality service.

April 10, 1998 to April 5, 2003

Operation Assistant, SC COMMERCIAL

• Establishes specific control systems and procedure, lay out plans and methods within the given

resources of the organization.

January 26,1996 to March 18, 1998

Inventory Controller/Sales in Retail Operation, LAMCO INTERNATIONAL

• Provide management with information regarding optimization of resources, for improvement and

efficiency.

•Responsible in over-all planning of inventory, merchandise planning and control.

• Analysis of pertinent information (statistic, product movement concerning sales and operation.

• Develop and execute marketing programs to sustain competitiveness and market growth, in

support financial, customer, and trade objectives.

•Product line and stock position analysis.

PROFESSIONAL DEVELOPMENT:

“Magic Training”, APAC Customer Services Inc., Cubao Quezon City December 2008

“Elderly Care”, CHRIST the KING, Quezon City May 2007

“Japanese Language”, CPI Agency, Malate Manila February 10, 2006 to August 10, 2006

“Effective Sales Support ", DMCI, Dacon Bldg. Pasong Tamo Makati October 8-10, 2005

“Effective Sales Consultant ", Filinvest Alabang Inc., Alabang June 2004

“Caregiver Training ", VGB, Munoz Quezon City March to September 2001

“Quality Service Training Program”, LAMCO INT’L., Tektite Ortigas Pasig. October 17 & 18 1996

“Compaq Computer Seminar, Courtesy by: Compaq Computer Asia, Singapore at LAMCO INT'L.”,

February 1996

“Travel Agent Trainee ", "RAJAH TOURS PHIL.”, UN Ave. Ermita Manila, April-July 8, 1994

QUALIFICATIONS:

Excellent oral and written communication skills, sound analytical and numerical skills, good

interpersonal skills, computer literate. Good oral Communication in Japanese language

Contact this candidate