Quality Assurance Engineer

Harman Gill

** ***** **, ********, **, L*P *G*

***********.**@*****.*** 647-***-****

OBJECTIVE: Seeking a position as a Software Quality Assurance Analyst/ Tester

SUMMARY OF QUALIFICATIONS:

Software professional with over 6 years of core expertise on Manual, Automation and Web-Service Testing using Mercury and HP Interactive Tools - Test Director, ALM or Quality Center, HP Unified Functional Testing or QTP and Load Runner.

Excellent knowledge in performing Quality Assurance activities throughout the Software Development Life Cycle on Domain’s like Finance, Banking and Telecom.

Excellent knowledge of SCRUM/ Agile based software development.

Involved with Functional Testing, Integration Testing, User Acceptance Testing, Security Testing, Negative Testing, Black Box Testing, Load Testing, Stress Testing, System Testing, Backend Testing, Performance Testing, Ad-hoc Testing, Regression Testing on Client/Server and Web based applications.

Strong understanding of QA methodology and processes

Participated in System Analysis and Traceability Matrix based on the Business Requirements and functional specifications

Expertise in writing System Test Plans, Test Design Specifications, defining Test Case Specifications and Test Procedures

Experience in identifying the areas that needs to be automated and generated the Test Scripts in Quick Test Professional on Web Applications.

Experience with creating Test Data, Executing Test Cases and Defect tracking and Resolution

Good understanding of QA methodologies like Agile Methodology including SDLC

Ability to interact with developers regarding testing status and defect tracking.

Active team player with excellent communication, interpersonal and strong analytical skills.

TECHNICAL SKILLS:

Operating System: HP UNIX, Mainframe, Windows 8/7/2000/98/95/NT/XP. MS DOS.

Testing Tools: ALM or Quality Center, Load Runner, Win Runner, HP Unified Functional Testing or Quick Test Professional and Rational Robot.

Programming & SQL, XML and HTML, Java Scripts, VB Script and TSL

Scripting Language:

Defect Management Tools: HP Quality Center, Ration Clear Quest.

Databases: SQL server, Oracle, MS Access and Oracle Database.

PROFESSIONAL EXPERIENCE

McAfee– Waterloo Jan 2013 – Current

Software Quality Engineer

Worked as a QA (Test) Engineer by closely collaborating with Testing, Performance and Development teams.

Worked in SCRUM/Agile software development.

Came up with innovative ways to test/break the software and find issues which otherwise customer may find later.

Design, Develop and Maintain Test Plan and Test Cases. Estimate, plan and implement QA schedules with the help QA Manager and the QA team.

Participated and Contributed in Code Reviews with the Development team.

Own QA Documentation for defects, procedures and process.

Troubleshoot customer issues and interface with appropriate product teams on issue resolution on end to end basis.

Programs, assesses, and tests new or modified software programs, including documentation, diagram, and flowchart, and software development procedures used to verify that programs function according to user requirements and conform to establishment guidelines.

Recommended program improvements or corrections to programmers.

Reviews computer operating log to identify program processing errors..

Written documentation to describe program evaluation, testing, and correction.

Evaluated proposed software or software enhancement for feasibility and developed utility program to test, track, and verify defects in software program.

Manulife Financial – Waterloo Nov 2011 – Jan 2013

Software Quality Analyst.

Studied the Business Requirements and the Uses Cases and prepare the test cases in accordance with the new releases and the iFAST.

Create Test Cases in accordance with the Business and Functional requirements of the Project.

Prepared for Regression Test in the iFAST vendor services with all the condition and requirement mentioned in the Test cases.

Automation testing done on the Rational Robot in the Reflex mode of the software.

Followed the Test Execution Plan and conducted the testing according to the scheduled of the testing

After completion of each phase of testing cycle to be run and waited for the result and again some condition to added to the scenario and the testing done with the cycle run.

Environment: iFAST, Financial Advisor Platform, New Releases, Rational Robot in reflex mode and Census.

TD Canada Trust Bank, Toronto

Senior Quality Analyst Apr 2011 – Oct 2011

Worked on Total System Services (TSYS) TS2 for Credit Card Lunching and Data Conditioning.

Create detail Test scenarios and Test cases according to the Business and Functional requirements of the Project.

Used the latest version for require management, planning of the test plan and writing the test cases. Used the Quality Center manage and log the Defect and also to keep track of it and when it is fixed, execute the defect again.

Parallel testing using 300-500 new applications/policies a week from production data using Rational Robot.

Performed the initial Shake down of the project to make sure that everything in the project is working accordingly to the plan and performing well

Followed the Test Execution Plan (TEP), to make sure the project is completed on time without delays.

New Correspondence letter to be requested with the system and wait for the system to generate the letter and than verify in the system at the given option and day given in the TEP.

Log the Defects in the Quality Center and raise the defect with the Developer to convince the defect with screen shots and the right logic.

Responsible for Data conditioning the accounts in TSYS to meet the requirement standard and than cycling the accounts in TSYS environment.

After finding Bug, Analysing Defects according to the requirements and categorising in the category of severity and than sending it to the Developer with all the proofs and screenshots and a short description of the Defect.

Environment: Total System Services (TSYS), TS2, Visa, Mercury Quality Center version 9.2, Vision R, Interactive Voice Response (IVR).

Scotia Bank, Scarborough, ON Jan 2010 – Apr 2011

QA Analyst

Worked on Scotia Visa Business Card (SVBC), objective of which was to decrease financial risk to the bank and improve customer experience by Display SVBC account on the Product & Services with Mortgage, Investment Products and Business Accounts within Customer application. Restrict the account maintenance functionality to AA application.

Worked as a QA Analyst in testing entire application using various testing methods

Worked closely with the Business team in understanding Business and Functional specifications.

Used Rational Robot to support high volume functional testing.

Analyzed the business and functional requirements and wrote Test Plans, Test Cases in the Test Plan Manager of Quality Center and did Manual Testing

Created detailed Test Scenarios and reusable frameworks for test plans.

Hosted distributed systems like CIS Centers 3270 screens and teller applications.

Performed Functional, Sanity, GUI, Navigation, Security, Black Box, Cross browser, Integration, End to End, Backend, Data Mapping, Data Validation, User Acceptance testing and regression testing

Developed and maintained the requirement traceability matrix to make sure all functional areas tested are mapped with all the appropriate business specifications

Assisted migration/conversion team in testing data migration between legacy and SVBC system

Report and track Defects in Quality Center. Follow up with the appropriate Developer for status updates and resolutions

Direct Energy, Toronto Jan 2009-Dec 2009

Quality Analyst

Involved in converting user requirements from Functional Requirements specifications to write test plans, test cases, test scripts and executing the test scripts.

Responsible for analysis, reports and defect tracking. Generate test records, modify scripts to do regression test.

Manually performed Functional testing that includes Security, Unit, System testing, Mutation Testing, Smoke testing And Back-end Testing

Schneider Electric, India

Junior Test Engineer Jan 2006 – Nov 2008

• Executed manual and automated software tests

• Analyzed and documented test results

• Worked with development engineers to duplicate and demonstrate issues

• Entered and verify software issue reports

• Updated and maintained engineering documentation

EDUCATION

Global Business Management Apr 2011

Humber Institute of Technology & Advanced Learning

Electronics & Communications Engineering Aug 2008

Punjab Technical University

(Equivalent to University of Toronto Engineering)

References available on request

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