Customer Service Medical Billing

Kamika Turner

Annapolis, MD Cell: 510-***-**** Email: ******.******@****.***

Experienced Administrator/Patient Account Representative, expertly trained in Medical terminology, CPT/ICD-9 coding, insurance claims processing and computerized billing

Related Experience

Physical Therapy Innovations: El Cerrito, CA

Medical Billing Specialist/HIPAA Officer 2008-2013

Duties include posting payments, contacting insurance companies, following up on payments, contacting patients, entering charges, entering demographics, entering CPT and ICD-9 codes appropriately, checking and sending out claims, following up on referral information, verifying eligibility and benefits, appealing denied claims, setting up different EFT for insurance companies, setting up new Therapists to bill claims through our clearing house, answering patients questions about coverage or billing, training all new employee's for billing with our software, also covering front office as needed and taking care of all HIPPA compliance needs.

IKEA: Emeryville, CA

Sales Associate 2006-2007

Duties include a high level of customer service, adhering to inventory control procedures, maintaining sales area in shape as new, clean, stocked and priced, and being responsible for projects and tasks as they occur.

Home Depot: Hercules, CA

Cashier 2004-2005

Duties include handling cash, credit, and check transactions, high customer service, completing cashier metrics reports.

Education

Heald College, Concord, CA January, 2009

Certificate program Medical Billing and Coding

National Holistic Institute, Emeryville, CA April, 2006

Certificate in Massage Therapy

Acquired Skills

Medical terminology Insurance Payment Follow Up

PTOS Software HIPPA Regulations

CPT/ICD-9 coding HMO Billing

ApptsPro Software Microsoft Excel

Health Insurance processing Microsoft Word

Patient billing & collections Data entry

DocuPro Software Typing (45 wpm)

Medicare Worker’s Compensation claims

Personal injury insurance Patient scheduling

Disability claims Liens

References Available Upon Request

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