Customer Service Representative
Resume:
Mallory Wakefield
************@***.***
Substitute Teacher – Education
Manage classroom behavior for absent teachers for various schools in
the district.
Experienced in classroom management for students of various age groups,
personalities, and behavior disorders. Effective in implementing discipline
and ability to motivate students to complete assigned work from daily lesson
plans.
Areas of Strength
Customer service (Phone/Directly in person)
•
Computer skills typing 40 wpm (Microsoft Word, Excel, Power point)
•
Education-classroom management
•
Professional Phone etiquette
•
Ability to multi-task and work in fast paced environment
•
Work Experience
TSYS Call Center Customer Service Representative October 22, 2012-
November 16, 2012
• Took inbound calls
• Processes redemptions for Sears cardholder customers
Substitute Teacher for Muscogee County School District (Various Schools)
November 1, 2011-Present
• Fill in for teachers in various schools
• Provide disciplinary action when needed
• Assisted students with classwork
Sports Additions Team Captain Montgomery, AL Hibbett Sporting Goods
Team Player July 2006-Present
• Sales/Provide customer service
• Provide knowledge of products
• Cashier
Demonstrate function of products
•
Education
Alabama State University Montgomery, AL BS Degree in Psychology
•
with a minor in Recording Industry, Completed May 2011
Carver High School Dual Seal Business Diploma August 2002-May
•
2006
References:
• Dr. James B. Oliver- Director of Bands 334-***-****
• Jonathan Bynam- Previous Supervisor 706-***-****
• Charles Middlebrooks- Family friend 404-***-****
Contact this candidate