Customer Service Medical Assistant

**** ****** ***** *********, ******** *****

240-***-**** / *******@***.***

Felicia Erica Belt

Objective

I am interested in occupations in the Medical/ Office Administrative/Retail Management to utilize my knowledge of Clinical, Lab, Administrative procedures, and Customer Services and a have an opportunity to grow.

Education

Feb. 2008- May 2009 Sanford-Brown Institute Landover, Maryland

Medical Assisting Program, Certificate

Clinical Skills: Monitoring vital signs, charting, writing prescriptions, injections, triaging and sterilization techniques.

Lab Procedures: Microscopic usage, collecting specimens, glucose tests, gyno tray, phlebotomy, laboratory procedures, urinalysis, autoclave, centrifuge, Holter monitor, oximetry, spirometry, EKG, ICG, Bone Destiny Scan and microbiology.

Administration and Health Insurance Processing: Computer usage, billing and coding, patient scheduling, faxing, filing charts, answering telephones and claims processing.

Medical Terminology, Anatomy and Physiology

Education

Feb. 2008- May 2009 Sanford-Brown Institute Landover, Maryland

Medical Assistant

Aug. 2005- Sept. 2007 Prince George’s Community College Largo, Maryland

General Studies

Aug. 2001- Jun. 2005 Suitland High Forestville, Maryland

General Studies

Work Experience

July 2013-present

Customer Service Supervisor Kmart Edgewater, Maryland

Process Refunds/Exchanges

Providing Customer Service

Leadership role

Assistance

March 2011- June 2013 Starbucks Annapolis, Maryland

Barista/ Shift Supervisor

Customer Service

Make and Prepare beverages

Cash handling

May 2010- March 2011 Unemployed Landover, Maryland

Unemployed

Looking for employment

May 2010-May 2010 DaVita Capital Heights, Maryland

Internship/Volunteer Experience 100 Hours

Take patient vitals

Setup dialyzer for patients

Draw heparin for patients maintenance

Hooked up hemodialysis tubing

Felicia Belt Page 2 of 2

Shadowed my mentor

Learned about the different types of dialysis

Jan. 2010- Mar. 2010 Jackson Hewitt District of Columbia

Receptionist/ Tax Preparer/Office Administration Assistant

Answering multiple telephone lines

Customer Service

Photo Copying

Clerical

Prepare tax returns

Operate Office Equipment (Xerox machine, Fax machine, Computers, and Microsoft Software)

Aug. 2009- Nov 2009 Dollar Tree Store Largo, Maryland

Cashier

Customer Service

Cash handling

Operate Cash Register

Stocking shelves

Apr. 2009-May 2009 Dr. Neelam Ashai, Internal Medicine Landover Hills, Maryland

Medical Assistant

Prep and Assisted in Ear Washing

Answer/Direct calls and make appointments

Make, File and Organize charts

Pull and Process daily charts for Dr’s Signature

Collecting Vitals and Rooming Patients

Glucose Testing

Assisted in Nebulizer Treatment

Mar. 2009- April 2009 Wackenhut Security Silver Springs, Maryland

Security (Unarmed) Officer

Observe and report any unusual spills, unlocked doors etc.

Report any alarms and making badges for clients

Oct. 2008- Feb. 2009 Starbucks District of Columbia

Shift Supervisor

Managed the store whenever managers are schedule off duty

Opening and closing the store

Jul. 2005- Sept. 2007 Murry’s Steakhouse District of Columbia

Key Holder

Managed the store whenever manages are off duty

Controlled hours on the evening shift

Apr. 2005- Jun. 2005 Six Flags America Largo, Maryland

Cashier/ Cook

Paid out customer’s total bill

Prepared food for customers as ordered

Cleaned kitchen area

Dec. 2003- Apr. 2004 McDonald’s Restaurant Capitol Heights, Maryland

Cashier

Paid out customer’s total

Gave customers food and drink through the drive- thru window

References Available Upon Request

Contact this candidate