Customer Service Manager

Patty-Anne D Wix

Maple Ridge, British Columbia

Tel : 604-***-**** /Fax: 604-***-****

********@*****.***

Personal Experience

Reitman's Corporation

Store Manager 2006 - Present

Promotes the Company values and customer service orientation through

personal example, coaching and staff development.

Finds, keeps and develops the best talent in the fashion industry.

Merchandise Store as per Planogram and maintain the look through store

design and Inventory Control.

Manages bottom-line contribution including sales, wages, shrink control and

direct expenses.

Conducts orientation and sales training seminars and season launches.

Provides weekly one-on-one coaching with management teams.

Maintains effective employee relations and creates a climate of high

motivation and commitment within the store and communicates with peers.

Provides on-going training, coaching and development to management and

sales team to ensure their advancement and growth and to foster healthy

succession strategy.

Performs quarterly store reviews, store operation and loss prevention

updates

Completes quarterly performance reviews, creates and implements effective

action plans to improve individual store

Monitors sales efficiency of sales associates.

Assesses store average sales, items per sale and conversion rates and

implements appropriate action plans.

Trains and assists in the execution of in-store marketing plans.

Manages inventory levels.

Assesses and reports on market trends

STORE of the YEAR 2012

Training Manager 2006 - 2008

Facilitate group meetings. Training new employees

and upgrading current employees in all aspects

of the business policies and procedures. Assist District

Manager in all aspects of the business

Classes: Merchandising / Sales/ Customer Service/

Loss Prevention/ Budget planning/ Branding

Wix Fencing 2006 - present

Payroll, Accounts Recievable, Account Payable, Government Remittances, Job

Quoting, Logo Design, Budgeting

Danier Leather 2000 - 2006

Store Manager/Merchandising Manager/ District Trainer

Team Builder, Recruiter, Trainer,Loss Prevention, Merchandising, Shipping,

Receiving, Budgeting, Store Openings

Relocated to stores in need of Sales Increase and Team Building. Average

increase within three months was 32%.

Brew King 1996 - 2001

Customer Service Specialist

Research and Development, Quality Control, Merchandising Retail outlet,

Inventory Control, Promotions, Premise and Inside Sales

Including overseas contacts and Shipments

Developed Customer Service Department and Maintained Company Quality

Services.

Turnabout 1992 - 1996

General Manager

Head Office Manager and District Manager

Recruited, Set Stores targets, Planned strategies, Created planograms and

policies to increase sales.

Buyer, Payroll, Accounts Payable and Recievable,

Customer Service Specialist, Marketing and

Merchandising

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