Manager Sales Representative
Resume:
Keith R. Brown
Kansas City, KS 66103
*********@*****.***
JOB HISTORY
****-******* *********; KANSAS CITY, MO 64108
PRODUCTION SUPERVISOR, 2006-present
Responsible for improving multiple processes within the Manual Processing department. Improved on time
mailing from 93% to 99.99% while reducing external client reported errors from 36 to 12 annually, a 65%
improvement. Zero lost time accidents. Responsible for 17 direct reports, including two Production Leads.
Provide leadership, annual performance evaluations, counseling, coaching and problem solving to front line
associates and peers. Manage department to include: departmental goals to include quality, client SLA’s,
profit/loss monitoring, timecards, hiring, termination and delegating work tasks. Arrange transportation and
maintain relationships via FedEX, UPS and USPS.
PRODUCTION LEAD, 2002-2006
Insured the work flow was consistent and efficient. Responsible for 30 operators. Daily responsibilities
include: Problem solving, maintenance of machines and distribution of work. PROMOTED TO
PRODUCTION SUPERVISOR
ACCOUNT MANAGER, 2001-2002
Manage 15 accounts for processing through the production floor. Daily contact clients. Input and implement
system changes to each individual account as deemed necessary. PROMOTED TO PRODUCTION LEAD
MACHINE OPERATOR, 1997-2001
Operated production equipment that processed mutual fund statements and checks. Proficient on all four
pieces of production equipment. PROMOTED TO ACCOUNT MANAGER
1991-1997 NMC HOMECARE; MERRIAM, KS 66203
DISTRIBUTION MANAGER, 1994-97
Set routes for deliveries, maintained warehouse area including inventory replenishment. Followed up with
customer needs or complaints to insure they were satisfied with service and representation of the company.
Control and monitor overtime hours for weekend on call Technicians. Trained to repair all equipment.
DRIVER TECHNICIAN, 1991-1997
Made deliveries of oxygen, pharmaceutical supplies and Durable Medical Equipment to customers in their
homes and/or nursing homes. Weekly/Bi-weekly deliveries enabled me to build personal relationships with
each customer. PROMOTED TO DISTRIBUTION MANAGER
1988-1991 SUPPORT RESOURCES INC; KANSAS CITY, MO 64106
UTILITY LEAD OPERATOR, 1990-1991
Operate within all departments to include, Print, Check Tech, Mailroom, Mail Sort and warehouse. Manage
departments in the absence of upper management.
MACHINE OPERATOR, 1989-1990
Operated machines to process statements for mutual fund customers. Productivity and quality ranked in the
top 2%. PROMOTED TO UTILITY LEAD OPERATOR
MATERIAL HANDLER, 1988-1989
Transport material to production floor; move finished work to shipping area. PROMOTED TO MACHINE
OPERATOR
1986-1988 BIG BOB’S CARPET; OVERLAND PARK, KS 66204
ASSISTANT MANAGER, 1987-1988
Assist manager and owner with the day to day operations including balancing daily sales, inventory and
deposits to bank account.
SALES REPRESENTATIVE 1986-1987
Assist customers with the purchase of carpet for rental, commercial and residential properties. PROMOTED
TO ASSISTANT MANAGER
1981-1985 TENSION ENVELOPE, INLINE DEPARTMENT, KANSAS CITY, MO 64108
ASSISTANT PRESSMAN, 1984-1985
Operate high speed web press to include controlling color, glue, cuts and paper fed through press.
INVENTORY CONTROL, 1982-1984
Keep warehouse stocked with paper, boxes and solvents. PROMOTED TO ASSISTANT PRESSMAN
SHIPPING/RECEIVING CLERK, 1981-1982
Keep machine stocked with material. Receive material from various vendors. Arrange shipping of finished
product. PROMOTED TO INVENTORY CONTROL
EDUCATION AND CLASSES
Garden City Community College
CLASSES/ADDITIONAL TRAINING: MPTQM, Basic Principals in the Workplace; Coaching-Bringing
Out the Best in Others; DISC; Graphics and Materials; Hallmarks for Supervisory Success; Postal
Knowledge; Preventing Workplace Harassment; Respect Diversity; Six Sigma Awareness Training and
Valuing Diversity, Affirmative Action Plans, 6S, Communicating and Listening, Conflict to Collaboration,
Correcting Performance Problems, Crucial Conversations, Elements of Compensation Management, Guiding
Associates to Excellence (GATE), HIPAA/ Information Security Awareness, HR Essentials 1-4, KRONOS,
Non-Exempt PA Performance Guidelines, Reinforcing Desired Behavior, Respect Diversity, Journey to
Excellence (Executive Leadership Program)
SOFTWARE:
KRONOS
MICROSOFT WORD, EXCEL AND POWERPOINT
MANUFACTURING KNOWLEDGE
INFACT
DIMES
SHOP FLOOR MANAGER
LOTUS NOTES
MICROSOFT OUTLOOK
ASI
Contact this candidate