Customer Service Manager

Steve Reed

***** ******* ** *** #*?Apple Valley, CA 92307?951-***-****?

sirreed011@yahoo

Certified HR Professional

PHR Certified/4 years HR Generalist 14 years Payroll Experience

HRIS and Benefits Manager Employee Relations Recruitment

? W/C claims ? COBRA ? FMLA ? 401k ? Employee Training

EMPLOYMENT HISTORY

2009-May 2013

J Robert West MD, Inc/Dermatology Management LLC

HR Generalist/Benefits Manager/Payroll Coordinator:

New Hires/Disciplinary Actions/Employee Relations/Terminations.

Benefits Management/Enrollment.

A. Medical, Dental, Vision, 401k, FSA, LTD, STD, Life etc.

HRIS Manager (ADP HRB - Workforce)

W/C, FMLA, PFL, COBRA Administrator.

Ability to interface with all levels of the organization.

Strong knowledge of accounting principles.

Detail-oriented and possess strong organizational skills.

Excellent written and verbal communication skills.

Meet Budgetary Goals, Research/Analysis to retain capital.

Tax Notice Research. (IRS, Multi State)

2009

Timerack

Time and Attendance Product Specialist:

Provide timely and accurate customer Service regarding T&A software.

Tested and implemented T&A software in a QA environment.

Tested and implemented T&A hardware in a QA environment.

Configured clock hardware for custom installation at customer sites.

Provided support for customers during and after implementation.

2005 -2008

Nutro Products

Packing Materials Coordinator

Purchase all materials used for dry pet food packaging; plastics,

cardboard, pallets, empty pet food bags, etc. Daily cycle counts. Quarterly

physical inventory.

Maintain an accurate perpetual inventory of all packaging materials.

(Average inventory of empty pet food bags: 3.125 million).

Attend daily production meetings. Produced amended "Product Splits" in

accordance with sales projections/promotions.

-2006

P&O Nedlloyd Logistics

Payroll Admin/HR Support (Temp/Contract Position)

Maintain payroll records, timesheets, and bi-weekly payroll system for 300

+ EEs.

Ensure the accuracy of payroll processing.

Assist new employees with Direct Deposit, W4 paperwork, as well as benefits

and company policy questions.

401k Administration.

Produce Adhoc reports upon request.

Financial analysis of 2004 payroll budget.

Financial analysis of 2000-2005 leased and rented warehouse equipment.

1995-2005

Intuit Payroll

Payroll Specialist/Help Desk Tech

Provide excellent, timely and accurate customer service.

Maintain clients payroll records, time sheets, and bi-weekly payroll for 5

to 1,500 employees using Intuit payroll software.

Assist client's reconciliation of accounting journal entries, totals, and

balances for voluntary deductions, employer taxes.

Research and amend client quarterly and annual tax forms.

Calculate bonuses, commissions, and/or piecework pay.

Write, configure and distribute custom client payroll reports using Report

Writer software, via fax, email and mail.

Assist clients with payroll software installation, payroll software

training and custom Report Writer training, via phone, WebEx remote access

application, and on site visits.

Act as a floater to assist inter departmentally as required by workload and

staffing restrictions.

Education:

San Bernardino Valley College - Business Major

Working on Associates Degree.

Certifications: HRCI certified PHR.

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