Customer Service Sales
Resume:
Crofton, MD *****
**********@*****.***
Alyssa Lee
Core Strengths
• fast learner
• active listening skills
• energetic work attitude
• highly experienced in customer service
• very organized/detail oriented
• punctual
• works well with others
• courteous demeanor
• ability to multitask
Experience
August 2004-September 2008
Chickfila
Gambrills, MD
Team member/ Team Leader
Exceptional customer service
Placed orders for guests
Answered phone calls
Counted registers at the end of employee shifts
Restocked shelves
Helped open and close establishment
Trained new employees
June 2008- June 2010
Robert Andrew Salon & Spa
Gambrills, MD
Spa Concierge/ Guest Relations
Assisted with large groups and corporate functions
Escorted guests throughout the facility during their spa day
Assisted with small business banking
Proper business telephone skills
Trained on dealing with irate/emotional customers
June 2010- May 09, 2013
Nail Technician (licensed)
Greet and take care of clients
Developed highly empathetic client relationships
Upgrade services and sell products to clients depending on what they needed
Express appreciation and welcome clients back to the facility
Developed communication skills
Attended training sessions to keep up to date on the newest products/services
Guarantee positive customer experiences
Dynasplint Systems Inc.
May 13, 2013 – August 6, 2013
Sales Support Representative
• Assist 10+ consultants on the West Coast with order entry and insurance verification
• Answer calls regarding orders (confirmations, appointment set up)
• Develop proper phone etiquette and customer service skills
• Trained in Outlook Web Access & Navigator OE programs
• Acquired ability to multitask
• Trained in HIPPA policies, compliance issues
Education
AACC 2007-2008
Robert Andrew 2010-2011 Nail Licence
Contact this candidate