Six Sigma Project

Gavin Q. Harper

Accomplishments

. Controlled the company's largest account for defective returns

. Created and incorporated new defective return policy for Lowes account

. Lead trainer, floor support and IT support for Electrolux Manila,

Philippines office SAP implementation

. Six Sigma Certified

. SQL Certified; New Horizon Computer Learning Center - Level 1 and

Level 2

Professional Experience

Electrolux Major Appliance, Charlotte, NC

February 2007- Present

Sale Analyst I, Customer Engagement Center (CEC) (11/12 to present)

Pricing support for all parts and accessories in North America.

. Analyze all cost and pricing for parts and accessories in North

America.

. Analyze and provide all pricing for special promotions and trade

shows.

. Report daily financials to CEC Sr. Director and finance team.

. Gather, analyze, and report all CEC GP1, 2, 3, and 4 and EBit to the

CEC Sr. Director, Sr. Vice President of Sales and the North American

CEO.

. Balance general ledger as well profit and loss accounts for the

Revenue, Extended Service Agreement, Yahoo store, Electrolux E-Store,

Ebay, PayPal, and Verisign businesses.

. SQL support for CEC Charlotte, NC, Augusta, GA, Asheville, NC and

Canadian facilities

. Forecast and support all channel managers within CEC for all major

account. IE: Canada, Lowes, Sear, Home Depot, Best Buy, etc.

. Supply chain management and logistics for all parts and accessories in

North America.

SAP Business Analyst, Finance/Data Management (10/11 to 11/12)

Supported the project team with a system upgrade of B2B and B2C systems.

. Working with the project team to define the organization design

requirements, goals and strategies.

. Documenting, analyzing, and validating the "as is" business processes.

. Comparing the business "best practice" versus the "as is" process and

creating a roadmap to move the "as is" process to "best practice."

. Participating in reviews of the designs, prototypes and test results to

ensure the business needs are fulfilled.

. IT Support

Pricing Analyst, Finish Goods (09/10 to 10/11)

Supported North America and CFO with all pricing analytics for Finished

Goods

. Maintained, updated and analyzed all North America pricing

. Maintained master data framework

. Created and managed all budget code for the general ledger

. Analyzed all accounts for VSI

SAP Business Analyst, Lead Trainer (11/09 to 09/10)

Supported the project team with a system upgrade of PeopleSoft CRM systems.

. Working with the project team to define the organization design

requirements, goals and strategies.

. Documenting and validating the "as is" business processes.

. Comparing the business "best practice" versus the "as is" process and

creating a roadmap to move the "as is" process to "best practice."

. Participating in reviews of the designs, prototypes and test results to

ensure the business needs are fulfilled.

. Led training for all Super Users

. Floor support for Go Live implementation

. IT Support

Dealer Account Center Specialist (02/07 to 11/09)

. Managed 13 major account for all warranty defective units

. Controlled the company's largest account for defective returns

. Created and incorporated new defective return policy for Lowe's

Education

Augusta State University, Augusta, GA

June 2006

Bachelor of Arts in Marketing

New Horizons Computer Learning Center, Charlotte, NC August

2012

SQL Querying Certification

Central Piedmont Community College, Charlotte, NC

December 4, 2012

Six Sigma Green Belt

Programming and Software Skills

SAP-CRM, JD Edwards, REXX, AS400, PeopleSoft CRM, Sales Force, MS Excel, MS

Access, MS Power Point, SAP-GUI, uPerform, SQL, Visio

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