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Columbus, OH
... Process payments, set up payment plans, and explain rates and tariffs. Resolve customer complaints professionally while ... Troubleshoot voice, text, data, and 5G/LTE connectivity issues across various devices (iOS and Android). Support customers ...
- Jul 06
Reynoldsburg, OH
... Skilled in Agile project delivery, project tracking, and process improvement using Smartsheet, Jira, Asana, Microsoft Project, Excel, PowerPoint, and SharePoint. Education Franklin University. Columbus, OH Master’s in project management & systems ...
- Jul 06
Canal Winchester, OH
... Ngimndo Columbus, OH • *************@*****.*** • 614-***-**** CUSTOMER SUPPORT OPERATIONS PROCESS IMPROVEMENT CRM & WORKFLOW SYSTEMS SERVICE DELIVERY LEADERSHIP SUMMARY Versatile and detail-oriented Customer Support and Operations professional with ...
- Jul 06
Lewis Center, OH
... 2/2025 to 1/2026 Retired 5/2009 to 2/2025 AT&T Lead Client Services Proj/Prog Mgmt Managed Services & Sourcing – LCM Team DHL My role involves working closely with the various Business Units to facilitate all of their Voice and Data needs taking ...
- Jul 02
Groveport, OH, 43125
... & Service Level Management • Escalation Resolution • Workforce Planning • Employee Engagement • Training & Onboarding • Process Improvement • Change Management • Cross-Functional Collaboration • Quality Assurance • Banking Operations PROFESSIONAL ...
- Jul 01
Reynoldsburg, OH
... Technical Support (Tier 1) Workflow & Process Improvement Customer Service Outreach & Community Engagement Agency Credentialing Clinical Trials Awareness (Participant Perspective) Team Leadership-Group Facilitor Experience** Akron UMADAOP Inc. ...
- Jul 01
Powell, OH
... Completed system access for mortgage staff for Eagle and Smart Web. Investigated and resolved in MBWS. MB SVC Operations ... Research missing, duplicate, and rejected payments Process manual checks Sr Lead Ops Specialist, January 2014 - December ...
- Jun 30
Grove City, OH
... • Identified process gaps and recommended operational improvements, contributing to enhanced workflow efficiency. • Recommended operational enhancements based on identified process gaps. • Trained and onboarded new employees on workflow processes ...
- Jun 29
Columbus, OH
... ● Acknowledged for being an efficient, hard worker ● Categorized parcels ● Assisted in bringing other workers up to speed ● Savvy use of pallet jack and handheld RF scanner Claims Hybrid Processor VSP 4/22 – 4/25 Process In-Network Suspends claims, ...
- Jun 29
Columbus, OH
... Compliance & Healthcare Ethics Fiscal & Budget Management Patient Care Coordination Team Leadership & Staff Development Process Improvement & Quality Assurance Healthcare Reimbursement Systems HR & Employee Records Management Conflict Resolution ...
- Jun 24