Customer Service Manager
Resume:
RESUME
Prabhakaran Rathinam.
No. **/*, Kutty Street, Chintadripet, Chennai 600002
E-mail id: ***********.********@*****.***
Career Objective
• To make a sound position in corporate world and work enthusiastically in team to achieve goal of the organization.
• To serve my parents, and my country with the best of my abilities.
Unique and Strengths
• Proactive and analytical thinking.
• I have good listening skill and grasping power.
• I have good Communication skill and knowledge in MS-Office.
Previous Corporate
• Company : Serco Global Services – Chennai
• Experience : 2 years (2011 Jan – 2013 Jan)
• Designation : Senior Customer Service Executive (Non-Voice)
• Domain : Banking & Finance
Work Responsibilities and Experiences
To generate Sales and performance Management information reports from the BIW (Barclays Information Warehouse) for the relationship managers and customers of Barclays bank UK based on their requirements by using MS-Office and SQL applications. Major duties involve Market Analysis, Report generation and Onsite support for my superiors, onshore team and Colleagues.
• Analyzing and finding out the performance value of the Line Manager’s with their data’s every month.
• Inspecting, Accessing, Analyzing and extracting data from BIW for various report’s within a short deadline.
• Interacting with the onshore team about any discrepancies.
• Preparation of complex reports involving multiple trend analysis and considerable data cleansing.
• Data collating and formatting the huge numbers of data received from various data sources.
• Sending reports to the Managers and Customers through mail.
• Attended multiple training sessions conducted by onsite people and offsite people.
Other Responsibility
• Fun activity coordinator
Educational Qualification
Course Institution Board/ University Year of Passing Percentage
B.Com A.M. Jain College, Meenambakkam – 27. Madras University 2010 58
XII Chintadripet Hr. Sec. School, Chintadripet – 02. Tamil Nadu State Board 2007 72
X Chintadripet Hr. Sec. School, Chintadripet – 02. Tamil Nadu State Board 2005 61
Leisure Interests
• Reading books and writing Tamizh Poems.
• Playing out door games and watching News.
Personal Information
Father Name : Rathinam. M
Mother Name : Usha. R
Marital Status : Single
Date-of-birth : 9th Jun 1990
Gender : Male
Nationality : Indian
Languages Know : Tamizh & English
Declaration
I hereby declare that the above details are true to the best of my knowledge.
Station : Chennai Signature
Date :
(Prabhakaran Rathinam)
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