BRYANT BLUEFORD

*** ******* ******, ********, ********** 94547

510-***-****

ab5cs3@r.postjobfree.com

QUALIFICATIONS PROFILE

Dynamic, hardworking, and performance-focused professional, offering hands-on experience in the mortgage banking area; with focus in administrative/general management, client relations, and investment services. Interested to pursue an engaging position in the financial industry to proactively utilize skills and expertise honed from years of call center background and internships. Commended as fast-learner with well-defined negotiation, communication, organizational, and analytical skills. Equipped with strong commitment to exercise and hone knowledge and working dynamics in all fields of endeavor.

NOTABLE ACCOMPLISHMENTS

MORTGAGE LOAN ADMINISTRATION - Progressively led and conducted cold-calling activities to offer and expertly discuss loans to new and existing banking customers.

CUSTOMER SERVICE AND RELATIONS - Grew and cultivated positive working relationships with all customers and colleagues built on trust, communications, and professional approach.

GROWTH AND DEVELOPMENT IMPACT - Established a reputation for continuously handling increasing responsibilities by serving on various positions, such as intern on various departments, and progressively as current call center representative at the leading mortgage and banking institution.

PROFESSIONAL EXPERIENCE

Fremont Bank (California’s premier mortgage, personal, and business banking provider) Fremont, CA

CUSTOMER CARE REPRESENTATIVE 2012–Present

- Assume full accountability in assisting with the entire aspects of loan activities, as well as pricing, client relations, and management initiatives.

- Preside over the entire aspects of all the company’s departments, including the Booking and Funding departments, on documentation, concerns, loan processing, and all other initiatives.

- Render proactive and strategic assistance to all departments in communicating with the processor, agent, and appraiser if they cannot contact the key professionals.

PROCESSING INTERN 2011–2012

- Provided assistance to processors with their daily technical and management duties.

- Functioned as initial point of contact for the key program, as well as liaison among the borrower, underwriter, loan originator, and lender.

- Tracked customer privacy, file security, and appropriate staff access; ensured the completion and adherence of customer files to regulatory agencies and internal policies.

- Rendered quality customer service by providing individuals with timely and periodic status updates of their loan application, as well as returning all inquiry calls within one business day.

- Progressively led the collection of the required documents from key applicants and provided follow up on missing items.

TELLER; FINANCIAL SERVICES INTERN 2010

- Served as proactive assistant to all investment bankers in the branch.

- Spearheaded deposits, withdrawals, and payments in responding to customer point of service requests as a highly organized teller with additional tasks in the Financial Services Department of the company.

LOANS AND MODIFICATIONS INTERN 2009

- Played a vital role in identifying reduction rates in client monthly mortgage rates; proficiently utilizing the Obama’s “Making Homes Affordable” program as a calculator of the said initiative.

APPRAISALS INTERN 2007; 2008

- Contributed strategic insights in monitoring the maintenance of the appraisal process.

- Utilized the Navigator software in recording data from the appraisals to the software application.

- Solely maintained the calendar of appraisals being due as well as notified appraisers of their key duty for the appraisal evaluation and completion.

- Maintained constant coordination with certified appraisers through participation in person appraisals.

CALL CENTER REPRESENTATIVE INTERN 2006

- Guaranteed high level of customer service experience by proactively monitoring all calls routed through the Customer Service Department.

EDUCATION

COURSEWORK TOWARD BACHELOR OF ARTS IN BUSINESS MARKETING: 2012

Sacramento State University, California Sacramento, CA

PROFESSIONAL DEVELOPMENT

Appraiser/Training License: In Progress

Certified Notary: 2013

Nationwide Mortgage Licensing System and Registry (NMLS) License to collect applications and quote rates

TECHNICAL ACUMEN

Navigator

Empower

Microsoft Office Suite (Word, Excel, and PowerPoint)

Internet Applications

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