Manager Customer Service
Resume:
Otis C. Dowdy III
**** ********* ***** ************, **. 23832
804-***-**** cell
****.*****@*******.***
OBJECTIVE:
Seeking to utilize analytical and critical thinking skills to contribute to
an efficient operation of a professional organization.
QUALIFICATION
SUMMARY:
Strong Communication Skills: Comfortable and effective communicating with
both superiors and staff; ability to
provide effective direction and feedback to large groups of associates via
routine meetings; able to act as a liaison between
different personality types.
Mechanical and Electronics Training: Trained in electronic weapons systems
assembly and diagnostics while serving in
the U.S. Navy. Learned general aircraft assembly and avionics installation
while working for an experimental aircraft
company. Worked as an automotive mechanic in a privately owned service
station prior to attending college.
Leadership: Able to motivate and influence work teams to superior
performance in a high volume fast paced
environment; self motivated achiever with a reputation for reliability,
hard work, productivity, commitment, and effective
customer relations.
Organization and Planning: Able to handle multiple tasks successfully; able
to define priorities; proficient in
implementing activities designed to exceed company goals of productivity
and customer service.
Analytical and Problem Solving Skills: Able to apply common sense solutions
to complex issues and problems by
identifying root causes of difficulties.
EDUCATION:
Bachelor of Science Degree in Business Administration from Strayer
University, Manassas, VA.
Associate of Science Degree in Administration of Justice from J. Sargeant
Reynolds Community College, Richmond, VA.
EMPLOYMENT:
January 2011 - Present ITD - Infinite Technology Development
Sterling, Virginia / Charlotte, North Carolina
General Manager
* Manage company's Human Resource and Payroll departments.
* Oversee Accounts Payable and Accounts Receivable.
* Arrange Construction Management Services for customers.
* Arrange and coordinate surveying services.
* Assisting in Research and Development.
March 2009 - December 2010 VWR International Boehringer-
Ingelheim Chemical Petersburg, Virginia
Inventory Manager / On-Site Coordinator
* Inventory management of S5 Laboratory.
* Supply chain management.
* Ordering of stock and non-stock items and placement within
laboratory.
November 2007 - February 2009 Swift Transportation Richmond,
Virginia
On-Site Manager
* Manage the on-site operations at the Virginia Alcohol
Beverage Commission Warehouse in downtown Richmond.
* Perform planning, driver management, scheduling of
deliveries, and customer service.
* Entering of all ABC delivery orders and truck routing into
Swift's AS-400 computer database.
April 2006 - August 2007 Quality Transportation Services Ashland,
Virginia
Logistics Coordinator - Fleet Maintenance
* Audit and approve for payment lease car rentals and verify
shop abatement and mileage.
* Audit repair invoices, approve replacement part purchases,
code for payment, and forward to customer.
* Run quarterly and yearly reports to show repair costs and
shop turnaround time to aid in budget planning.
* Coordinate the planning, scheduling, and execution of
railcar maintenance activities.
August 2004 - April 2006 Virginia Light Aircraft Chesterfield,
Virginia
General Manager
* Manage all aspects of company accounting processes
including A/P, A/R, and Inventory.
* Responsible for planning and directing the logistics of
aircraft recovery.
* Coordinating travel and lodging arrangements.
February 2004 - August 2004 GEOMET Technologies, Inc. Richmond,
Virginia
HAZMAT Decontamination Spill Team Manager
* Supervisor HAZMAT Decontamination Spill Cleanup Team -
Defense Supply Center - Richmond, VA.
* Purchasing of disposal equipment, site specific supplies,
personnel protective equipment, and incidentals.
* Recovery and collection of Hazardous Materials for proper
storage and disposal.
* Trained and licensed to operate forklifts.
September 2001 - January 2004 Earth Tech Richmond, Virginia
Field Contract Administrator
* Cost tracking and billing of daily work orders through
preparation of EPA form 1900-55.
* Project cost accounting and monthly invoice preparation
through Oracle online accounting system.
* Purchasing of site specific supplies, personnel protective
equipment, and incidentals.
* Competitive bid preparation for securing subcontractors and
large scale suppliers.
August 1996 - August 2001 Northern Virginia Ultralight Warrenton,
Virginia
Production / Accounting Manager
* Responsible for managing the assembly, testing, sales, and
delivery of Ultralight Aircraft.
* Managed all phases of accounting process including A/R,
A/P, and monthly closing.
* Maintained computerized inventory of aircraft parts,
assembly plans and client database.
November 1994 - June 1996 Virginia Beach Police Department
Virginia Beach, Virginia
Police Officer
* Uniformed police patrol of 1st Precinct, Night Power Shift.
May 1993 - November 1994 Comfort Inn Ashland, Virginia
Night Auditor and Desk Clerk
.
September 1990 - May 1993 Jenkins' Citgo Ashland, Virginia
Assistant Manager / Mechanic
April 1987 - April 1990 United States Navy
Aviation Ordnanceman
* USS Carl Vinson (CVN-70) Alameda, California Weapon's
Dept. Elevator Technician
* USS Dwight D. Eisenhower (CVN-69) Norfolk, Virginia
Weapon's Dept. Armory
PART-TIME EMPLOYMENT WHILE ATTENDING
COLLEGE:
April 1990 - July 1994 Barnstormers' Airshows Ashland, Virginia
Ground Crew Chief
April 1990 - April 1995 United States Naval Reserve Norfolk, Virginia
Aviation Ordnanceman
AWARDS:
Good Conduct Citation - VA Beach Police Dept. Honor Roll - Strayer
University. Summa Cum Laude and President's Honor Roll
from J. Sargeant Reynolds Community College. Honorable Discharge - U.S.
Navy. Sea Service Deployment Ribbon. Armed Forces
Expeditionary Medal. Meritorious Unit Commendation. Expert Pistol and Rifle
Ribbons.
COMPUTER_SKILLS:
Windows, Word, Excel, Access, Power Point, Outlook, Oracle, SAP, AutoCAD,
AS-400, Word Perfect, Lotus
REFERENCES:
Available upon request.
Contact this candidate