Manager Customer Service
Resume:
Gina Joseph
Aventura, FL 33181
***.********@*******.***
OBJECTIVE:
I want to peruse a career in C.A.M. Property Manager within your company.
EDUCATION:
Gold Coast- School of Professional (Graduated 2008)
License- Community Association Manager
Fall 2008
License Number# CAM33690
Certification- Mortgage Broker Pre-license
Fall 2007
Miami Dade Community College (Graduated 2006)
Certification- Real Estate Law & Principal
Fall 2006
High School diploma North Miami Beach Senior High (Graduated 1995)
Summer 1995
Work Experience:
April 2010- March 2012: Account Manager/ Collector 2, making outbound & inbound calls, taking payment from customers that past due on their credit cards, solving issues, faxing, mailing, copies, filing, emailing, and providing excellent customer services.
Feb 2008- April 2010 Assistant Property Manager, hear and solve complaints from customers and residents, received payments, record receipts for service, daily report for the manager, perform administrative support tasks such as proofreading, invoices, balance sheets and other documents, computer to work with pay records, operating calculator, file and maintain records, transmit information or documents to customers, using computer, mail, faxing, emailing, copies, filing, facsimile machine, posting memos, analyze data determine answers to questions from customers or members of the public or resident, due budget, due employees schedules, making appointment for the property manager with the owner of the establishment, and keeping the office running smooth.
July 2005- Dec 2007: Property Manager Assistance, solve issues, heard complaints, work with the maintains, do the budget, do the schedule, received payments, answered phone, finding proper agency for prepare, and making sure my office running smooth.
July 2002- Dec 2004: Leasing Agent, Customer Services, hear and solve complaints from customers and residents, received payments, record receipts for service, showing our units, daily report for the manager, or Assistant Property Manager, answering phones, providing information’s, taking message, scheduling appointments, showing our unit models, operating calculator, greet persons entering establishment, determine nature and purpose of visit, direct them to specific destinations, file and maintain records, transmit information or documents to customers, using computer, mail, faxing, emailing, copies, filing, facsimile machine, make sure we have supply office, analyze data determine answers to questions from customers or members of the public or resident, provide information about establishment such as location of departments or offices, employees within the organization, or services provided, and keeping the office clean.
June 2000- June 2002: Department Of Agriculture Supervisor, provided assignments to my crew members, prepared report for the manager, and identifies what a citrus canker is.
SKILLS:
I’m Excellent in Communication Skills, Excellent Customer Service and Sales Skills, Excellent Management Skills, and Bilingual Creole, and French.
Reference available upon request
Gina Joseph
2925 NE 190TH ST Apt #302
Aventura, FL 33180
***.********@*******.***
Dear Human Resource Department for Reservation Consultant Customer Services,
I read about your web site regarding the position of Reservation Consultant Customer Services, within the Mandarin Oriental Luxury Hotel Apartment Homes Company through the internet. I'm a professional Property Manager studied at Gold Coast school of Professionals and I would like to inquire about the possibility of openings.
I am interested in the position you have available within your establishment, and would love to be a part of your team. I would be interested in learning more about the company help generate revenue, grow, and be very successful. I just want the opportunities to explore my talent within your company.
I’m License as a Property Manager (C.A.M.) I have a certification in Real Estate Law & Principal, Mortgage Broker Pre-license. In addition, I’m completing my three year degree as a Business Management at Penn Foster College in the state of Florida.
My resume, which is enclosed, contains additional information on my experience and skills. I would appreciate the opportunity to discuss the offer with an interview with you and to provide further information on my candidacy. I can be reached anytime via my cell phone, home phone, and email address, 305-***-****, 305-***-****, ***.********@*******.***.
Thank you for your time and consideration. I look forward to speaking with you about this exciting opportunity.
Sincerely,
Gina Joseph
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