Project Customer Service

Ishu Arora

Telephone: 408-***-****

E-mail: ************@*****.***

SUM MARY

Accomplished, motivated and versatile PLM consultant with 4+ years of Functional and Technical

experience in Business Process Development, Business Process Architect, Administration, SOA and ERP

Integration, Support and Maintenance, Data Migration, Up gradation and Implementation of Oracle Agile

PLM, known for a personable approach to clients and co-workers as well as for delivering and

implementing advanced PLM solutions to small and medium-size businesses, seeks the next big career

challenge and an opportunity to apply his knowledge and expertise on a larger scale. Innovative and

driven, consistent over-achiever, excellent coordinator and organizer, responsible and team player .

EDUCAT IONAL QUAL I F ICAT ION

Bachelor of Engineering in Information Technology.

CERT I F ICAT IONS AND SKILLS

• Oracle Agile Product Lifecycle Management Implementation Specialist.

• Oracle Agile Product Lifecycle Management Pre Sales Specialist.

• Oracle Agile Product Lifecycle Management Sales Specialist.

• Oracle Autovue Implementation Specialist

• Oracle Hi-Tech Industry Specialist

• Oracle Automotive Industry Specialist.

• Integration with MCAD, ECAD Tools.

• Integration with industry’s ERP solutions.

• Oracle Agile PLM ACP and Data Migration Expert.

• Oracle Agile PLM installation and up gradation Expert.

• Good functional knowledge in PC, PQM, PGC modules.

• Database backup, Recovery and Maintenance.

• Project management

• Team coordination

• Customer service

TECHN ICAL E XPERTISE

• Languages: Java, XML, SQL, HTML.

• Concepts: OOA, OOD, TDD, UML, Patterns, Networking.

• Software: Web logic, SOA, VMWare, Access, Excel, visio, and Oracle Virtualization.

• Systems: Linux, Solaris, Unix, Windows

WORK EXPER IENCE

KP ITcummins Ltd., FL (June 2013 – August

2013)

Project: Internal Project

Role: PLM Consultant

Project Profile:

Developed the KPIT owned integration adapter for Oracle Agile PLM to JDE integrations.

R esponsibilities:

• Prepared functional and technical documentation for the new product.

• Architect the solution in Agile PLM side.

• Prepared test case and tested with JDE team..

KP ITcummins Ltd., FL (April 2013 – May 2013)

Project: Gyrus Medical, MA

Role: PLM Consultant

Project Profile:

Gyrus Medical migrated their engineering domain into PLM and also integrated EBS with

Agile through KPIT owned integration adapter known as iLink adapter.

Responsibilities:

• Organized CRP sessions with Gyrus team.

• Organized workshops for user community to train them in new electronic processes.

• Designed the solution and plan to collaborate the different projects with each other in future perspective.

• Integrate two systems using iLink adapter.

• Data migrations.

• Deployed new Oracle Agile business processes.

I nvacare Corporation, Elyria, OH (November

2012 – March 2013)

Project: Global PLM

Role: PLM Consultant

Project Profile:

Invacare is converting its manual paper processes into electronic forms for managing product lifecycle

management. This project includes PPM, PC, PGC modules with the integration of CAD tools and ERP

with PLM system. Worked here as a PLM Consultant and mainly contributed in designing and managing

all the business processes in PLM space.

R esponsibilities:

• Preparing the project and deployment plan of the activities.

• Architect the design for Change Management process, ERP integration process, New Part Introduction.

• Preparation of Functional Specification, Technical Specification documents.

• Designed Custom Reports and Dashboards according to project requirement.

• Requirement Gathering

• Organized workshops for user community to train them in new electronic processes.

• Designed the solution and plan to collaborate the different projects with each other in future perspective.

C isco I nc, San Jose, CA (July

2010- October 2012)

Project: Product Test Reporting. (August

2012 – October 2012)

Role: Team Lead

Project Profile:

This project is for Cisco Systems Inc. for their Product Test Report application. Cisco is moving to Agile

PLM for maintaining and managing its product test reports. This project is collaborating with other

projects already deployed in Agile PLM for getting data as well as providing data to other processes.

Responsibilities:

• Analysis of requirements for new project and impact analysis.

• Preparing the project and deployment plan of the activities.

• Preparation of Functional Specification, Technical Specification documents.

• Requirement Gathering.

• Develop the solution for collaboration with other processes in Agile.

Project: RCSI and XMart integration

( October 2011- July 2012)

Role: Team Lead

Project Profile:

This project is for Cisco Systems Inc. for their Regulatory and Compliance application. Cisco is now

maintain and manage Regulatory and Compliance related data in Agile PLM, This project also includes

the integration of Agile PLM with Cisco XMart application for data processing. We provided the as-is

functionality of legacy application in Agile PLM as per their business requirement.

Responsibilities:

• Building the team for fulfill the requirement of the project.

• Analysis of requirements for new project and impact analysis.

• Preparation of Functional Specification, Technical Specification documents.

• Requirement Gathering.

• Creating the as-is solution for Cisco application.

• Data migration from legacy system to Agile.

• Testing the User Cases.

• Provided the solution for integration with XMart.

Project: FAQMS (January

2011 - September 2011)

Role: Agile PL M Developer

Project Profile:

This project is for Cisco Systems Inc. for their FAQMS application in QMS space. Cisco is now maintain

and manage all its Fault Analysis in Agile PLM, we are providing maintenance and support for the

FAQMS Application. Also we are responsible for providing resolution for all the performance, access,

maintenance, enhancement related issues. We also checking and processing the Data from ERP to Agile

PLM as well as from Agile PLM to Agile DATA Mart.

Responsibilities:

• Maintenance of Agile instances.

• Monitoring the application.

• Providing Bug fixes.

• Providing configuration fixes.

• Providing access to application.

• Handling administration for Agile PLM FAQMS.

• Maintaining the Data flow from ERP to Agile and Agile to data mart.

• Responsible for coordinating all priority 1 and priority 2 cases in QMS.

• Developing the process extensions for automating the business processes in QMS.

Project: Corporate Quality (July

2010 – December 2010)

Role: Agile PL M Functional Consultant

Project Profile:

This project is for Cisco Systems Inc. for their Standard Application in CQ space. Cisco is migrated their

Standard application to Agile PLM, we are providing maintenance and support for the Standard

Application. Also we are responsible for providing resolution for all the performance, access,

maintenance, enhancement related issues.

R esponsibilities:

• Maintenance of Agile instances.

• Monitoring the application.

• Providing Bug fixes.

• Providing configuration fixes.

• Providing access to application.

• Handling administration for Agile PLM CQ.

Lantronix I nc, I r vine, CA

( October 2009 – June 2010)

Project: Agile PL M Mobile Client

Role: Solution Architect

Project Profile:

This is an End to End implementation for Lantronix. We developed the Mobile client for Lantronix, so

that the User is able to interact with the application and provides the inputs by using mobile device on

the go.

R esponsibilities:

• Analysis of requirements for new project and impact analysis.

• Preparation of High Level & Low Level Design documents.

• Requirement Gathering.

• Creating the solution for the Mobile Client.

• Implementing the solution in Lantronix.

• Testing the User Cases.

Lantronix I nc.

( October 2009 – June 2010)

Project: Agile PL M End to End Implementation and Oracle ERP integration

Role: Agile PL M Techo-Functional Consultant

P roject Profile:

This is an End to End implementation for Lantronix. We integrated the PLM system with their Oracle

EBS system and also implemented their business processes into Agile PLM system like New Part

introduction, part creation. It also includes data migration from their legacy systems to Oracle Agile PLM

space. We also working on the requirements related to customization in order to fulfill their needs.

Responsibilities:

• Setup Oracle Agile PLM 9310 in Linux Environment.

• Analysis of requirements for new project and impact analysis.

• Preparation of High Level & Low Level Design documents.

• Requirement Gathering.

• Gather the knowledge about their business processes.

• Lantronix Data Analysis.

• Configuring the Agile PLM according to Lantronix Business processes.

• Testing the User Cases.

• Maintenance of Agile instances.

• Integrate it with their Oracle EBS system.

• Migration of data from their legacy systems to Oracle Agile PLM.

V ihaan Networks Limited (January

2008 – October 2009)

Role: Oracle Agile PL M Administration.

Project Profile:

The Shyam Group founded in 1974 and has grown into one of the largest Telecom manufacturer in India.

V NL makes the award-winning WorldGSM™ system, the solar powered turnkey GSM

system specifically made for rural areas with ARPUs of less than $2. WorldGSM™ is the

f irst commercially viable GSM system that is independent of the power grid. I t runs

exclusively on solar power and requires no diesel generator backup. I t is also designed for

simple delivery and deployment by local, untrained workers – all resulting in zero OPEX,

d ramatically lower CAPEX, and near zero maintenance.

Responsibilities:

• Played a key role in implementation of Oracle Agile PLM 9310 and Autovue Application in Linux

environment.

• Analysis of requirements for new project and impact analysis.

• Preparation of High Level & Low Level Design documents.

• Upgrade previous version to the latest version of PLM.

• Data Migration.

• Testing the upgraded process.

• Integrate it with third party application like ERP.

• Testing the implemented application.

• Providing fixes to the issues identified in testing phase.

• Packaging of the developed component to be deployed in production environment.

• Provide production support for the deployed project till it is stabilized

• Database maintenance and monitoring on regular basis.

• Received Users appreciations for the projects I worked on.

References available upon request.

Contact this candidate