Manager Customer Service

CHARLOTTE ARCHER

***** ****** **., ******* *****, CA 92660

949-***-****, ******@*****.***

S ummary of Qualifications

Excellence in customer service

Thrive under pressure with great attention to detail

Outstanding organizational skills, multitasking and problem solving skills

Proven negotiation skills

Speak fluent French

Experience

One Stop Parts Source Corporate, Santa Ana, CA 92705 09/11 to Present

Accounts Receivable Supervisor

Oversee the Accounts Receivable department for the consolidated

Santa Ana locations

Responsible for managing the collections, coordinating daily

deposits and directing other services necessary for the basic

operation of the company

Direct collections on all customer charge accounts

Supervise and mentor support staff of three

06/10 to 09/11

American Signing Services, Newport Beach, CA 92660

Credit Administrator (Part-time)

Verify and process credit applications

Audit loan documents for processing and submit to underwriter

Resolve customer disputes and discrepancies

Assist with accounts payable as needed

10/02 to 4/10

United Polychem, Mission Viejo, CA 92691

Credit and Collections Manager

Company sales over $250M per year

Maintained and monitored all accounts receivable ($55M) and collections for all (over 200) customers

Assisted CFO with preparation of all bank reports and daily duties

Opened new accounts, evaluated credit, and interviewed prospective customers

Approved sales orders and notified daily all salespersons of held orders

Placed collection calls and negotiated payment terms

Processed all payments, credit memos and Letters of Credit

Made sure all work flow was followed and ensured assignments remained current

Audited all invoicing and prepared daily bank borrowing base report

Supervised one employee

949-***-****, ******@*****.***

C HARLOTTE ARCHER

08/00 to 09/02

BRE Properties, Inc., Irvine, CA

Contract Administrator

Awarded bid packages, prepared contracts, and processed change orders

Prepared voucher (draw) requests for all sub-contractors on a monthly basis

Organized draw meetings with Superintendents and Project Managers to sign off draw requests

Reviewed all checks, verified lien waivers, and attached to draw requests and filed

Resolved sub-contractor problems

Logged and followed-up on all insurance issues and confirmed validity of requirements

Logged and followed-up on all preliminary notices, mechanic liens, and waiver releases

Assisted Project Managers with budget reports for corporate meetings

Monitored and maintained master budget report

Supervised one part time employee

05/98 to 07/00

Anaheim Manufacturing Company, Anaheim, CA

Assistant Credit Manager

Maintained customer base for accounts receivable

Maintained DSO 10 days under industry average

Maintained past due percentage under 9%

Reconciled accounts, prepared month end reports, balanced to general ledger

Processed deposit, posted payments, and ran daily balancing reports

Placed collection calls for past due customers

Made sure work flow was followed and assignments remained current

Filled in for manager when not available

Visited customers to ensure prompt payment

Supervised two employees

Improved processes while implementing new computer program/new procedures manual

E ducation

June 1996 to June 2000

University of Phoenix, Fountain Valley, CA

Bachelor of Science in Business Administration (Graduated with Honors, GPA 3.86)

Richelieu Valley Regional High School, McMasterville, Quebec, Canada

High School Diploma

Familiar with Microsoft Office, AIS, MAS 200, Goldmine, Act, Baan, Timberline, SalesLogix, and AS400

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