Manager Sales

Blanca Chavez

*** *. ********** ** #****

Brea, CA 92821

E: ******.******@*****.***

P: 650-***-****

Summary of Qualifications

Credit Manager with over 10 years of progressive experience working in and

Oracle base environment in all aspects of corporate accounts receivables,

billing, collections, deductions customer service and credit management.

Possess effective management style with ability to assess, develop, lead

and motivate teams to manage multi-million dollar accounts receivable

portfolios consisting of large national as well as independent retailers,

wholesalers and distributors across a number of industries.

Related Work History

07-12-Present: Beckman Coulter, Inc. Brea, CA

Medical Diagnostics Manufacturing Industry, Gross Revenue $3B with

6000 World Wide Employees

Credit and Collections Supervisor

. Manage the Credit and Collection portfolio with a monthly average

of $135M North America AR, Including International Dealers (Mexico,

South America, Korea, China and Caribbean) and Canada receivables

with 1.1% over 60 days and DSO average of 51 days.

. Administer review of international credit and collections laws for

export, foreign exchange, export license and letter of credits as

necessary.

. Team Member of World Wide Working Capital to review current

processes on inventory, accounts receivables, DPO and deferred

revenue.

. Supervise, Direct and Lead a staff of 10 credit and collections

representatives to target over 1-30 days past due to improve cash

collections and reduce DSO.

. Responsible for managing staff workloads, monitoring work input and

output through reporting of KPI's to attain daily cash collection

targets of $10M and addressing service level agreements.

. Managed Daily Management Reporting tools for credit and collections

to identify key risk areas to reduce the number of outstanding

number of delinquent invoices and high dollar accounts.

. Managed and regulated new Credit Approval processes by requesting

financials, tax returns and other pertinent information to

establish unsecured lines of credit.

. Implemented new standard of work for development for the AR/Credit

and Collections department team, to increase productivity on

customer contact and reduce dispute resolution amongst the

organization.

. Developed a team to drive increase in revenue and profits through

receivables portfolio and credit management, with dispute

prevention/resolution to achieve best practices by working with all

sales teams.

. Responsible for ensuring sales compliance with corporate revenue

recognition policies and established internal control procedures.

. Maximized efficiencies, organized work processes and procedures,

and to automate system improvements.

. Developed/Counseled and trained employees to ensure best practices

to achieve daily targets and success factors.

. Communicated with Key VP's, Directors, Senior Level Managers and

Supervisors to interact and address necessary issues to resolve and

expedite payments and escalate account matters accordingly to

reduce delinquencies.

. Reason for Leaving: Benefits and Growth Opportunities

11-11- 04-12: Ghirardelli Chocolate, Co. San Leandro, CA

Food Manufacturing Industry, Gross Revenue $49.6M with 500 Domestic

Employees

Credit Manager/Senior Assistant Accounts Receivable, Collections, and

Billing Manager

. Manage the Credit and Collection functions for the company with a

monthly average of $22.5M in receivables with 1.8% over 60 days.

. Managed daily account reconciliation of cash transactions,deductions and journal entries. Managed clearing of deductions and

audited various reports prior release to the trade management

system.

. Managed and implemented new strategy on sales and broker commission

reporting to support deduction resolution.

. Administered communication with established B2B customers, sales

teams, and operations ensuring resolution of customer issues and

improving "best practices".

. Prepared ad-hoc financial analysis for the review of new and

existing credit accounts. Utilized various financial reports

support key business decisions, and was heavily involved in the

accounts receivable daily cash application, bank reconciliation,

billing and credit and collections processes on a daily, weekly and

monthly basis.

. Developed strong collaborative relationships across multiple

functions while retaining customer relations with credit and

collections to maintain shipment of product to propose and defend

opposing perspective.

. Oversaw the reduction of all accounts receivable aging categories

based on prompt, effective collections and customer account

reconciliations.

. Provided monthly reports to support Business Managers and

Executives across the company.

. Reason for Leaving: Company Downsize

4-09- 7-11: River City Petroleum, Inc. West Sacramento, CA

Petroleum Jobber Distributor, Gross Revenue $580M with 100 Employees

Credit Manager:

. Manage the Credit and Collection functions for the company with a

monthly average of $16.4M in receivables with 1.2% over 60 days.

Oversee credit analysts with responsibility for over 1200 active

accounts.

. Managed and supervised a group of five individuals in AR, Billing,

Credit and Collections.

. Prepare financial statements and trial balances for month weekly

and end of month reporting.

. Manage and execute recommendations on credit risk accounts with new

and existing clients.

. Planned and organized activities of the credit and collections team

to ensure credit and collections activities were completed timely

and accurately.

. Initiated process improvement and quality reviews to simplify and

improve productivity within the AR, Credit and Collections Group,

and Sales Team.

. Develop and implement management reporting to measure department

performance along with appropriate metrics (e.g., collection

performance of staff, cash flow, DSO, etc.)

. Review financial statements and gather additional security on

potential and existing clients such as i.e. deed of trusts, CD's,

letter of credits, personal guarantees and bonds.

. Communicated with executive management to provide solution based

problem solving processes issues and presented concerns with

alternative solutions..

. Controlled contracts with major distributors and prepared reports

to executive members of the organization.

. Assessed Dun and Bradstreet, Answers and NCAM and financial

information to determine new and existing account credit worthiness

along with other reporting agencies.

. Developed and assisted with credit and collection policies and

procedures for sales, improvement of month end procedures, and bad

debt analysis.

. Interacted with several task forces to improve interface systems,

reporting process and procedures between the branch offices and the

corporate office resulting in a reduction of invoice errors and

improvement in credit and collections.

. Accountable for the analysis of balance sheet, P&L, flux analysis,

various account reconciliations to the General Ledger, maintaining

and upholding credit policy, bad debt policy; write-off of accounts

and management of the outside collection agencies; liaison to the

IT department, Auditors, Sales Operations and Senior Management

. Reason for Leaving: Company Downsize

5-06 - 3-09: Westaff, Inc. Walnut Creek, CA

Recruiting and Staffing Industry, Revenue $11.5M with 1000 Employees

Assistant Credit Manager 6-07 - 3-09

. Prepare financial statements and trial balances for month end

reporting.

. Recognize and manage variable cost, margins and profitability.

. Determine fixed and operating cost application of operating

leverage.

. Examine functions of financial markets, intermediaries, and

regulatory bodies of governance.

. Analyze various factors which influence strategic, tactical,

operational and contingency planning.

. Analyze and evaluate the impact of legal issues, ethics and

corporate responsibilities for B2B and B2C management planning.

. Develop and administer credit and collections programs. Oversee

investigation of credit risk in customers and suppliers.

. Review credit risk and evaluate to determine adequate credit lines.

. Reason for Leaving: Company Dissolved

Pre-Legal Representative/Senior Financial Analyst 5-06 - 6-07

. Evaluate and examine contract variation control mechanisms within

interdepartmental controls.

. Prevented losses; managed payment arrangements; re-schedule

repayments; Calculate & quote pay-offs on financial obligations.

. Work and coordinate with internal and external executives for SOX

compliances.

. Conduct various audits to review customer conduct and communicate

effectively and efficiently to resolve issues or concerns.

. Counsel Delinquent customers on account maintenance; Negotiate re-

payments & restructure loan repayments; Initiate repossession on

past due accounts where delinquency have not been resolved.

. Monitor collection amounts due to the organization and manage the

day to day activities of client payment structure.

. Formulate collection policies and procedures and monitor

implementation of the same.

8-04 -5-06: University of Phoenix, Roseville, CA.

Recruiting, Marketing and Education, Gross Revenue $4.2B with over

3000 Employees

Enrollment Counselor

. Responsible for increasing positive awareness of the University

within the business and government community via information

meetings, mass e-mail and mail campaigns, various career college

events and personal referral base.

. Provide weekly and monthly statistical and analytical reports on

500 students.

. Advise undergraduate and graduate students on admissions and degree

completion requirements.

. Interview domestic and international re-entry students for

undergraduate and graduate.

. Reason for Leaving: Growth Opportunity in the Finance and

Accounting Arena

11-9 -8-04: Otis Spunkmeyer, Inc. San Leandro, CA.

Food Manufacturing, Gross Revenue $11M with over 500 Employees

Credit Services, Senior Account Analyst 7-02 -8-04

. Facilitate communication between outside deduction and contract

management services and internal company.

. Managed an accounts receivable portfolio in excess of $3M a month.

. Managed collections for distributor's outstanding issue for

resolution.

. Responsible for resolving charge backs and write offs for all

accounts.

. Responsible for deduction management reporting within A/R and Sales

Finance.

. Responsible for weekly and monthly reporting for overhead

departmental managers.

. Conduct routine audits on account data analyst.

. Refer bad debt accounts to third party collections.

. Responsible for Company Record Retention.

. Prepare weekly and monthly statements.

. Maintain accounts on credit holds.

. Managed credit process and implement new contractual stipulations

while remaining customer focused.

. Reason for Leaving: Pursue Education

Accounts Receivable Manager 11-98 - 7-02:

. Performed credit and collections for western zone sales regions

generating $12M in sales utilizing established guidelines between

interdepartmental personnel.

. Conducted financial analysis and recommend credit extensions up to

$10M for new accounts.

. Resolved customer issues to maintain goodwill and reduce late

invoice payments from customers.

. Developed customer profiles which prevented $150k in losses due to

'bust out' schemes.

. Developed a comprehensive filing system to monitor changes and

growth with all accounts.

Education

University of Phoenix MBA Degree in Progress (Completion Date 12-13)

University of Phoenix Bachelors in Business/Management/Accounting

Villanova University Six Sigma-Green Belt

Other

United States Armed Forces US Army Active-Reservist, USA 1990-2001

Training

Advanced Excel Training, Dunn & Bradstreet- Financial Seminars SOX

Compliance, SEC Filings, FDIC, CMA Online, NEO, Top Training, Creating

Customer Loyalty, PLAC Training, External Scholarship Research, FERPA,

Galaxy

Skills

Adept with Microsoft Office, Word, Excel and Outlook programs. Working

knowledge of MC2,Access, Visio and Power Point. AS400 based programs

include: JDE, GPS, Oracle, Peoplesoft, ADP, OBIE, BO, OpenScape,Lawson,

SecondWave, BPCS, D&B Millennium, Duns Reference Plus, Duns Risk Assessment

Manager, and Adobe Reader, Firestream, Acsend, Advent, and Transunion.

Bilingual-Spanish.

Contact this candidate