Customer Service Marketing

Alex Barker

*** ***** ******** ** **************@*****.***

Midland, MI 989-***-****

Career Summary

Creative and hard-working marketing major with communication experience at the Walt Disney

World Resort. Charismatic, diligent, and a leader. Recognized by management for efficiency.

Areas of expertise include:

Written and Verbal communication

Relationship-Building

Critical thinking

Initiative

Creativity

Customer Service

Professional Experience

In-Home Support Staff

Stuart T. Wilson CPA PC (January 2012 – present)

Support for those with disabilities

Skill-building

Transportation

Home Care/Meal Preparation

Community Involvement

Customer Service

The Midland Community Center’s Welcome Center (May 2011-November 2012)

Inform members and non-members with questions about the facility, take payments, process

registrations for classes and camps and grant access to the facility

I meet with those that are unhappy or frustrated with service

Make sure people know about, and use the entire Center to their benefit

Transportation

Walt Disney World’s Magic Kingdom (August 2010-Janurary 2011) Orlando, Fl

Ensured that the transportation system thousands of guests moving from resorts to the parks each

day was working correctly and at highest capacity.

Handled distraught guests and gave customers reason to smile

Used a radio system to communicate ways to improve

Acted quickly in case of emergency, such as guest injury

Journalist

Midland Daily News (August 2009-August 2010) Midland, Michigan

Wrote for the Sports section on a nightly basis that would be published and distributed to

thousands of local papers the following morning. Creative communication skills mixed with

intellectual thought processes and thorough work.

Handled both angry/sad/disappointed coaches as well as local readers on the phone

Was able to work around the schedule of others in order to meet the needs of both

Navigated a competitive journalism field where the best product is crucial to company

success

Marketing

The Arc of Midland (October 2011- present)

Was in charge of finding creative ways to feature the benefits of the Arc’s work. Helped both

those with disabilities, and those without live in a more cohesive and accepting community.

Wrote articles published in the newspaper

Ran all social media including Facebook and Twitter

Assisted with many of the people the Arc helps

Interests

Basketball

Riding bicycle and motorcycle

Camping

Writing

Education

Bachelor of Business Administration in Marketing May 2014

Northwood University Midland, MI

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