Customer Service Supply Chain
Resume:
Patricia A. Ludlow
Greenville MI *****
*********@*****.***
OBJECTIVE
I have multiple years of experience within the Supply Chain and have attached the pertinent information.
I have implemented as well as audited: ISO/ QS/TS procedures for all titles within the supply chain/
materials department.
These procedures have proved most useful and effective. I have been available for consulting with Lear
manufacturing facilities including Roscommon, Walker, and Elsie Michigan as well as my past position
with Fuel Systems. Within your organization, I would bring focus on deliveries, quality and system
development.
I would welcome the opportunity to advance my career and become a valued member of the team of
professionals utilizing the tools that I possess.
EMPLOYMENT HISTORY
Bennett Pump – Muskegon, MI
07/2012 – 04/2013 - World Headquarters Materials Manager
Implementation and structure of Materials Team,(includes hiring) KPI’s and SOP. Implementing structure
for Supplier Performance and measurables along with review and capital planning for 2013 goals.
Bennett also owns Bennett Shanghai. Operational planning and manufacturing process review with
international distribution.
Operations include current material flow, manufacturing processes, staffing and plant layout with new
line implementation.
Current database implementation Co-coordinator/trainer for all system modules within Bennett. Will be
first company within Hines Industries to model and implement new manufacturing system. Later dates
will involve consult, collaborations and standardization of operational procedures.
AGA Marvel-Northland, Greenville, MI
05/2010 - 05/2012 International Distribution
Integration of "absorbed" facility, incorporating our international purchases, containers and coordination
of multiple distributions. This involved both a US and Canadian sales team, customer service and
technical support. Part Number (SKUS), descriptions and costing integrated with current ongoing
demand and sales. This involved multi international facilities coordination, incorporating manufacturing
and delivery lead-times for shipment to Greenville facility, US distributors and Canadian distributors for
individual deliveries.
AGA Marvel –(CONTD)
• >Plant Absorption
• >International Purchasing and Logistics Multi documentation and extensive detail
• >Systems update and maintenance
• >Process flow mapping
• >Process owner coordination and implementation
(Facilities include Aga Rangemaster, Rangemaster, (UK) and LaCornue of France)
Fuel Systems INC, Grand Rapids/Chicago, MI
03/2002 - 12/2009 Corporate Supply Chain Manager
Responsibilities include (6) plants with development and directs including: SCM's Customer Service,
Shipping, Receiving, material handlers, Material Analyst, Inventory Control and Purchasing at each
facility.
Implementation of Job descriptions, goals and objectives in correlation to Company directives. This also
included hiring of staff for each facility. Emphasis on Supplier development, Collaborations, PPMS and
cost saving programs. Responsible for development, implementation of monthly reporting of interplant
Pro Forma and general ledger. Updated 20 yr old database to also include barcode scanning.
Consulted with other FS plants regarding SOP, Kanban implementation and Materials group personnel.
Coordination of freight, carriers, cost and expenses with measurable decreases. Implementation of
Ford returnable program. Rack return process coinciding with daily sequencing. Segregated and
implemented obsolescence and build out program and procedures. Responsible for all Repetitive and
MRO purchasing. Extensive negotiation, partnership, collaboration and planning with Suppliers.
Implementation of Kanban and training at supplier facilities.
Lear Corporation, Grand Rapids., MI
03/1999 - 03/2002 Materials Administrator
-
Responsible for all Repetitive/MRO Purchasing. Total supplier implementation for database and RPS.
Reworked and consolidated entire CO freight procedures. Exceeded goal and reduced expense to less
than 1.8% of sales. Worked as a consultant to other Lear facilities. Complete implementation of Service
Parts Operations, refocusing on procedures and current customer needs as well as contract negotiations.
EDUCATION
ASS of applied Sciences
Major: Sciences
Jordan, MI
Certified
Major: Global Logistics & International Purchasing
Ferris, MI
CERTIFICATES AND LICENSES
Over 250 college credits, multiple certifications. Dale Carniegie, APICS,CPIM, CLM, International
Logistics & Global Purchasing. Six Sigma Certified. Toyota Lean Manufacturing, Kaizen, Value Stream
Mapping, KanBan,Certified ISO, TS and QS Auditor. Always on-going.
SKILLS AND ABILITIES
Proficient in multiple computer applications. Extensive manufacturing data base implementation, multiple
modules (departments) along with work instructions and process flow. Able to view "larger picture" with
value stream process flows. Ability to motive and organize group with very detailed organization.
Company organization includes and correlates to General Ledger and Pro Forma. Extensive Kanban
implementation
Designed and created multiple visual control boards.
Enjoy benchmarking and involving other companies (suppliers) and involving staff.
HONORS AND ACTIVITIES
Board member for Council of Logistics management
NOTES / OTHER INFORMATION
An extremely ethical employee, with sincere commitment to company goals and objectives.
Probably one of the few people that really enjoy the work that they do…as I know it does make a difference…
(Documentable to bottom line) I know that I have motivated and trained when I can see an employee begin to not only
understand and own their prospective arena, but also when they begin to think and apply possibilities, I know then, I
have truly been a Manager.
Contact this candidate