Customer Service Medical Assistant

KARLA A. LARA

*** ***** ******** ****** ***. *, Salisbury, MD 21801 • 302-***-****• ********@*****.***

OBJECTIVE

My objective is to obtain a position where I am directly able to positively impact the growth and quality of a team,

company and brand.

SKILLS:

Communication POS Systems

Organization Scheduling

Interpersonal Root Cause Problem Solving

Hiring & Firing Marketing & Sales

Bilingual; English & Spanish Research & Planning

Microsoft Office High Stress & Fast Pace Environments

Bookkeeping

Cash Handling Policies & Procedures

WORK EXPERIENCE:

Quality Staffing Services June 2013 Present

Receptionist

• Greet customers & explain our services • Answer phones • Data entry • File

• Extensive use of Microsoft Office; Excel, Outlook, Word & PowerPoint • Schedule Appointments

Chipotle Mexican Grill, Inc. May 2012 April 2013

General Manager

•Trained & developed a staff of 25 workers •Ordered/Supervised all inventory •Hired, fired & recruited team

members • Created effective weekly schedules • Preformed monthly audits • Maintained restaurant cleanliness &

food standards • Set up fundraisers • Provided WOW customer service • Set & achieved short & long term goals

Chipotle Mexican Grill, Inc. July 2011 May 2012

Crew

•Prepped, cooked & served food •Obtained & use proper knife skills •Provide excellent customer service •Cash

handling • Table touches •Practiced FIFO

ACADEMIC CERTIFICATIONS & EDUCATION:

ServSafe, 2012 2017

National Restaurant Association

Certified Medical Assistant, 2011 2013; 2013 2015

National Healthcare Association

Graduated POLYTECH High School, 2011

Mathematics, Science & Foreign Language Minor

Medical Assisting Technical Diploma

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