Customer Service Operator

CURRICULUM VITAE

PERSONAL INFORMATION

NAME : JAMES KIMANI WAGACHA

DATE OF BIRTH : 30TH JANUARY 1972

NATIONALITY : KENYAN

RELIGION : CHRISTIAN

LANGUAGES : ENGLISH, KISWAHILI

ADDRESS : P.O BOX 737**-*****

PASSPORT NO : A161641

TELEPHONE NO : +254***-***-***

EMAIL ADDRESS : *******@*****.**.**

POSITION APPLYING : REACH TRUCK OPERATOR

CAREER OBJECTIVES

To achieve a position of pride and decision maker in an organization of

excellence concern, which would provide a challenging work environment and

allow me to grow both professionally and as an individual, I would like to

introduce my best efforts, values, experience and knowledge pertaining with

respect to the managerial views.

PROFESSIONAL BACKGROUND

1990-1992 : KABETE TECHNICAL TRAINING INSTITUTE

Craft Certificate in Mechanical Engineering

EDUCATIONAL BACKGROUND

1986-1989 : HOSPITAL HILL HIGH SCHOOL

Kenya Certificate of Secondary Education

1978-1985 : RIVERBANK PRIMARY SCHOOL

Kenya Certificate of Primary Education

WORKING EXPERIENCE

2008 - To date : PECAP ENTERPRISES

Post: Reach Truck Operator

Duties and responsibilities

. Store product in picking/storage slots based on

data provided on sticker or from directive of

Sales staff.

. Stack product on pallets and/or carts.

. Consolidate product and organize like product on

pallets.

. Maintain cleanliness and order of boxes.

. Monitor inventory. Replenish boxes as needed.

. Must work safely at all times and comply with all

safety policies and procedures.

. Participate in End of Month Inventory.

. Maintain cleanliness of warehouse.

. Comply with Pecap Enterprises policies and

procedures.

. Perform other duties as assigned.

2005-2007 : CO-OPERATIVE RETAIL LOGISTICS

POST: Box Attendant / Reach Truck Operator

Duties and responsibilities

. Handle and manage shipping of products.

. Pack and shrink-wrap materials and products.

. Operate forklifts to handle products and

warehouse materials.

. Arrange and organize products and materials in

a warehouse.

. Prepare and verify shipment papers.

. Organize transportation of materials to

warehouse.

. Maintain and manage inventories in warehouse.

. Inspect and verify products, materials and

equipment before storing in warehouse.

. Execute loading and unloading operations.

. Ensure compliance of safety procedures and

practices in warehouse operations.

2003-2004 : WISE EMPLOYMENT AGENCY

POST: REACH TRUCK OPERATOR

Duties and Responsibilities

. Pack, stock, organize and rearrange products

in warehouse

. Keep neat and clean warehouse.

. Organize and maintain records of inventories

up to date

. Monitor and manage inventory control

. Manage and handle shipping, loading and

unloading of products.

. Operate forklifts and pallet jacks

. Handle delicate and sensitive products with

utmost care

. Drive vans, trucks, passenger cars handling

warehouse materials.

. Responsible for keeping records of all

incoming and outgoing shipping receivers and

make sure that merchandise arrives in good

condition.

. Checking and making sure that the entire

merchandise arrives in good condition.

2002-2003 : MANPOWER RECRUITMENT LTD

POST: REACH TRUCK OPERATOR/ BOX ATTENDANT

Duties and Responsibilities

. Receives and inspects all coming materials

and reconciles with purchase orders;

processes and distributes documentation with

purchase orders; reports, documents and

tracks damages and discrepancies on orders

received.

. Makes intra-and inter-campus deliveries of

requested surplus office furniture and

merchandise; maintains records of all

deliveries.

. Fills supply requisitions; assists buyer to

order merchandise and supplies; delivers

order to faculty and staff.

. Receives, stores, tags and tracks surplus

property; prepares property lists for items

to be sold at auction

. Receives and stores documents and

confidential files; maintains record of

approved document and confidential file

destruction.

. Ships canceled and damaged items back to

vendors as appropriate.

. Delivers and sets up furniture for various

campus events as requested.

. Handles and documents storage and

transportation of hazardous materials.

. Maintains the warehouse, records area and

stores area in a neat and orderly manner.

. Answers questions regarding procedures and

resolves discrepancies regarding receipts,

delivers, warranties, repairs and surplus

property.

. Trains and directs the work of student

assistants'.

.

2001-2002 : STORM RECRUITMENT AGENCY

POST: BOX ATTENDANT / RTCH TRUCK OPERATOR

Duties and Responsibilities

. Unload inbound shipments safely and move

product to storage locations.

. Efficiently stack and store the merchandise in

the appropriate areas.

. Ensure inbound and outbound shipments are

accurate and free of damage.

. Report quality variances.

. Pull and prepare product for shipment, ensuring

that the exact number and type of product is

loaded and shipped. Perform picking duties in

an efficient manner that meets customer service

standards.

. Efficiently move product from staging and/or

storage areas into rail cars or trailers.

. Load, unload, move, stack, and stage product

and materials using a forklift, clamp truck, or

other power equipment.

. Use radio frequency equipment for picking,

receiving, put away, and load functions, as

required.

. Maintain the facility's equipment and materials

in a neat, clean, and orderly fashion.

. On a daily basis, inspect and perform minor

maintenance on the forklift or other equipment.

. Operate all equipment in a safe and efficient

manner following prescribed work methods.

. Keep appropriate records and reports to

guarantee that tight inventory control and

security are maintained.

. Assist in physical inventories.

. Ensure proper stock rotation.

. Maintain a clean, neat, and orderly work area.

Assist in maintaining the Security of the

warehouse.

. Conduct operations in a manner that promotes

safety. Comply with OSHA and MSDS Standards.

. Perform or assist in building, grounds, and

equipment maintenance as required.

1992-2001 : PECAP ENTERPRISES

POST: PLANT OPERATOR

Duties and Responsibilities

. Operator and Repairing bulldozers and rollers

. General maintenance and repair of machines

. Operating various machines like graders and

wheel loader

. Assisting with the preparation of operating

and maintenance procedures and job plans

associated with powerhouse mechanical systems

. Preparing and maintaining operation,

maintenance and calibration data logs and

records for regulatory compliance, audits and

reports

PERSONAL ATTRIBUTES

With the various leadership roles that I have held, I have developed

excellent interpersonal and communication skills and high level sense of

responsibility, honest, independent and team player upholding high level of

integrity and professionalism

PROFILE

A hardworking and quick learner with the ability to understand and follow

safety procedures. Able to communicate effectively with people and a team

player with an ability to work with minimal supervision in any environment

SKILLS AND COMPETENCY

. A high level of concentration is probably the most

crucial skill a forklift driver needs to possess

due to the potentially dangerous nature of the

work.

. Disciplined enough to follow the strict health and

safety rules that are in place.

. Good preparation and organizational skills are

very useful particularly when working in adverse

conditions.

. Academic skills are not hugely important in this

line of work but some basic mathematics skills

would help when working out weights and distances.

. Due to the nature of the role, drivers will need

to work closely with numerous types of employee

from their own company as well as people working

on behalf of other employers such as lorry

drivers. Good teamwork and communication skills

are also important when working with other

forklift drivers so as to work together as safely

and effectively as possible.

HOBBIES

. Travelling and adventure

. Swimming

. Socializing

AVAILABILITY

> Immediately

REFEREES

1. DAVID MAINA

P.O BOX 283**-*****

NAIROBI

TEL NO: +254***-***-***

2. DOMINIC MUINDI

P.O BOX 8096-00300

NAIROBI

TEL NO: 002**-***-***-***

3. JEREMIAH DONGA

P.O BOX 70374

NAIROBI

TEL NO: +254-***-***-***

Contact this candidate