Customer Service Sales
Resume:
Bianca Barcomb
San Jose, CA **132
*.*******@**.***
Profile
BI-LINGUAL ACCOUNTS PAYABLE, ORDER MANAGEMENT REPRESENTATIVE WITH 13 YEARS'
EXPERIENCE IN THE COMMUNICATIONS AND TECHNOLOGY FIELD. PROCESSING ORDERS
FOR BOTH B2B AND CONSUMER SERVICES; INCLUDING THE EMEA, APAC AND NA
REGIONS.
Self-starter with a proven history in Sales and Customer Service.
Maintains an excellent working relationship with co-workers and supervisors
Provides swift resolution to customer complaints winning trust and loyalty
Excellent working knowledge using both Windows and Mac sytems; Micorosoft
Excel, Microsoft Word, Outlook, Windows NT, NetSuite, IBM AS400 sytems,
Avaya Digital Voice Technology,
Synopsis of Achievements
Managing any aspect of Accounts Payable, including weekly check run's, and
wires. Managing accounts within the EMEA, APAC and NA, in both B2B and
Consumer Services, as well as managing any aspect of Accounts Payable,
including weekly check runs and reviewing and approving expense reports.
Maintained sales position within the top 50 salespeople in the
Pennsylvania/Delaware/Potomac regions over the last 6 years through
exceeding and meeting monthly sales goals.
Proven ability to acquire new customers and retain existing customers
through pro-active resolution to existing customer billing/account issues
and defining benefits of products and services to new customers.
Employment
Total Defense, Inc., Redwood City CA June 2012- Present
Responsible and keeping good working relationship, with over 20
Distributors around the World, including EMEA, APAC and NA region in both
B2B and Consumer services. Processing orders, RMA's, and special license
request.
Assisting the EMEA and APAC Sales team with special request, as well as
staying in contact with the different Distributors, answering concerns,
billing issues, or special request in a timely manner.
Meeting and exceeding MBOs set in place. Successfully lead a team to
establish a Handbook within the Order Mangement/ Customer Service team.
Implemented several ways to better organize files and also ensure that
everyone on the team is following the guidelines set in place.
Working closely with the Accounting Team, including inputting of invoices,
weekly check runs, reviewing and approving expense reports, keeping Vendors
up-to-date on invoices and payments, inputting Purchase Orders, getting
approvals from the appropriate Managers, maintaining and setting up Vendors
in NetSuite.
Verizon Communications, Lancaster PA 2006-2012
Responsible for direct Sale of Verizon products to include FIOS TV, FIOS
Internet, FIOS digital Voice, Direct TV, DsL and standard landlines.
Exceeding monthly Sales goals and maintaining a position within the top 50
Salespeople in the Pennslvania/Delaware and Potomac regions.
Quickly and efficiently solved customer challenges to include investigation
of disputed charges, product inquiries, rates, regulation and policies.
Maintain quality control/satisfaction records, constantly seeking new ways
to improve Customer Service.
Customer Service Representative, Susquehanna Communications 2004-2006
Routinely assited Customers with common connectivity and hardware/software
troubleshooting
Assisted Customers with billing issues and resolve them efficently and
effectively
Assited Customers with setting up new accounts, transfer, upgrades or
downgrades as well as retain services for TV, Internet
Telephone Operator, U.S Army Europe 2000-2002
Routed incoming and outgoing local and long distance calls
Provided local area information, established conference calls, assisted
with emergency calls, translated from English to German and vice versa.
Customer Service Representitive, AT&T 1999-1999
Quick and efficent resolution for Customers that had billing issues, rate
questions
Researched billing history, available service plans and various long
distance toll charges
Education
ART INSTITUTE, PITTSBURG, PA - WEB DESIGN, JANUARY 2005 - 2007
Volksschule, Sennfeld, Germany - High school graduate, General Studies,
1990
Customer Service and technology course, Susquehanna Communications, 2004
Dialed Service Assistance Operator Course, Siemens, 2002
Microsoft Word Advanced Course, U.S. Army Europe Automation Training
Program, 2002
Office Automation course, U.S. Army Europe Automation Training Program,
2002
Customer Service Course, AT&T, 1999
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