Hospitality Professional
Resume:
Shante Acuna
Charlotte, NC 28273
******.*****@*****.***
Food and Beverage Professional
Hospitality Management
New Business Development
Safe-Serve
Vendor
Relationships
P&L Scheduling
Training and Recruiting
PROFILE
Passionate and creative problem solving leader. An innovative thinker who
thrives on new ideas while focusing on how to execute them internally and
within guest expectations. These ideas are consistently proven to generate
new business while retaining customer retention.
. Outstanding success in maintaining and growing repeat clientele.
. Excellent ability to communicate and negotiate with all levels
of employment and guest backgrounds.
. Consistently selected for Mentor/Leadership position(s).
. Exceptionally well organized with a track record that
demonstrates self-motivation, creativity and initiative.
PROFESSIONAL EXPERIENCE
2011-2013 Carbone's Tavern - Matthews, NC
Food and Beverage Manager
Responsible for the safe service of alcohol to all guests. Hyper focus on
catering to repeat clientele all while developing and maintaining new
business development. Placing food and beverage orders daily with multiple
vendors. Responsible for scheduling of front of the house employees.
Achievements:
. Reduced food cost by 9 percent within 90 days.
. Increased liquor sales by 18 percent per shift.
. Hyper-focus on New Business Development utilizing radio, online,
promotions, coupons and special events.
2009-2011 Inland Seafood - Charlotte, NC
Regional Account Manager
Regionally sell and market Seafood and Specialty items in a three state
territory. Staying current with daily global trends in order to anticipate
product availability. Strong focus on New Business Direct with minority
owned businesses.
Achievements:
. Recaptured multiple in-active accounts during first year of employment
. Added additional delivery route by gaining enough new business revenue
in an un-serviced area
. Updating company's social media site (Twitter), keeping customers
updated with market reports/product trends
Key Accounts:
Compass Group, Darden, Piggly Wiggly, Fresh Market, Harris Teeter and
Publix
2008-2010 Fox and Hound Restaurant Group - Pineville, NC
Lead Bartender/Marketing Coordinator
Provide a 360 degree guest service experience for all guest as well as
maintaining relationships with repeat clientele. Ensuring the bar area is
stocked and clean at all times for every shift. Creating specials and
promotions to cater to customer retention and activities.
Achievements:
. Coordinated the St. Jude's Fundraiser.
. Responsible for growing and scheduling daily pool leagues.
Shante Acuna
Page 2
VOLUNTEER SERVICES
. 2010 - US Food Service Food Show
. 2009 - Veterans Hospital Food Service Volunteer
ADDITIONAL SKILLS
Training and Recruiting Sanitation Scores
High-Volume Work Environment P&L
Microsoft Office Safe-Service of Alcohol
Adobe Acrobat PowerPoint's New Biz Wiz
Management Community Relationships
Special Event Coordination FOH & BOH Capabilities
Social Media Digital Creative
CSS 3R Selling Marshall Marketing Training
EDUCATION
2004-2006 Gateway Community College, New Haven, CT Communications
Professional References furnished upon request
Contact this candidate