Customer Service Maintenance

Patrick S. Herrera

** ***** ***** ***** **, NM **506 - 505-***-**** (C ) - *************@*****.***

Summary

A skilled outgoing person with experience in the electronic and mechanical industry. The ability to solve problems on

an abstract or conceptual level. A team player that seeks challenges and uses his own initiative to achieve company and

personal objectives.

Achievements

Worked with Caterpillar Corporation on a special emissions reduction project from conception to completion to

achieve customers’ desired results.

Top of class in EMI training in Network installation and Maintenance.

Top of class in ITC training and Certification in Fiber Optics.

Licensed Journeyman Low Voltage Electrician, State of New Mexico JES3 # 30151.

Experience

Department of Corrections – April 2007 to Oct 2011

Correctional Officer Specialist / Security Electronics Santa Fe, NM

Responsible for installation and maintenance of Fiber Optic Infrastructure.

Responsible for installation, maintenance, programming, and repair of video surveillance systems that include touch

screen control, DVR systems, programming, and data acquisition.

Responsible for maintenance and repair of electronic door systems.

Responsible for the installation and repair of intercom communications systems.

Responsible for the installation and maintenance of Telecommunications system / POTS.

Responsible for escorting contract installers and the oversight of projects from conception to completion including

inmate porter, employee and contract installer management.

Responsible for installation and maintenance of data network.

HEI Inc - July 2006 to April 2007

Lead Journeyman Technician Santa Fe, NM

Responsible for installation, maintenance, programming, and repair of video surveillance systems that include touch

screen control, DVR systems, programming, and data acquisition.

Responsible for oversight of projects from conception to completion including, employee management (5-10), system

integration and customer service.

Department of Corrections – February 2005 to July 2006

Correctional Officer Specialist / Security Electronics Santa Fe, NM

Responsible for installation, maintenance, programming, and repair of video surveillance systems that include touch

screen control, DVR systems, programming and data acquisition.

Responsible for maintenance and repair of electronic door systems.

Responsible for installation and repair of intercom communications systems.

Responsible for the oversight of projects from conception to completion including escorting contract installers, inmate

porter, employee and contract installer management.

Clean AIR Systems - June 2003 to February 2005

Service Manager Santa Fe, NM

Responsible for installation, maintenance, programming, and repair of custom built data logger units used to monitor

multiple aspects of diesel exhaust emissions.

Responsible for complete set-up, operation, data acquisition and tear down of dynamometer systems fewer than 1,000

horse power diesel engines.

Worked with multiple types of systems including Hydraulic, Pneumatic and Electronic systems on a daily basis, to

keep dynamometer and support systems in proper operational condition.

Education

Denver Automotive and Diesel College – Denver, CO - 1992

Gasoline and Diesel engines, On and Off road Power Transmission, Electronic and Hydraulic systems, Computer

diagnostics and problem solving, complete overhaul of related mechanical devices. 20.50 Credit hours earned.

Department of Corrections Correctional Officer Training Academy – Santa Fe, NM - 2005

Completed training, class # 232

PNM Energy Academy - Albuquerque, NM – 2005

Power and Lighting Training – PNM Power Quality and Lighting Environment Training. 12 Credit Hours Earned.

EMI Inc. – Albuquerque, NM – 2002

Certification in Network Installation and Maintenance "Qwest Licensed Curriculum" Areas of Study: Telephone

Network Installation and Maintenance.

ITC – Albuquerque, NM – 2011

Certified Fiber Optic Technician, Certification # 2020787 Exp. September 2012.

Technical Skills and Training

Have 20 plus years in the following: Computer networking and interface to various types of high dollar and highly

sensitive equipment. Experienced in diagnosing and troubleshooting electronics and various types of shop equipment.

Experienced in low and high voltage systems including PC boards, 3 phase power and phase converters. Experienced

in Video Surveillance systems, high end Home Theater systems, and Intercom, Telecommunications and Security

Electronic systems.

Have 3 years experience in the following: Experienced in plumbing, pumps, and hydraulics. General knowledge of

milling machines and lathes. trained in full operation of most water brake dynamometers and precision data acquisition

systems. Able to work to extreme tolerances in a clean room environment for measurement purposes.

General Prototype Skills: Welding and fixture fabrication, General Mechanical knowledge of Precision Machinery and

devices.

General Management: First Aid and CPR, fluent in Spanish, On time and great organizational management skills to

work in various types of environments and finish jobs on time. Employee and project management experience.

Technology Skills: Microsoft Office Suite, Windows Base Networking set-up, Programming in MPLAB and AMX

Home Theater.

CAD CAM Systems, Inventor and AutoCAD, PCB Design Software.

Interests and Hobbies

Family, Reading, Fishing, Hunting, and Camping.

References available upon request.

Contact this candidate