Jeffrey B. Aviles
****.******@*****.***
Objective:
To work in a company that offers a challenging position where I can apply
my skills in computer science and customer service and continue to grow.
Work History:
Brightline Medical April 2012 - Present, Manager of Domestic Customer Care
. Responsible for the hardware installation for all new clients. This
includes configuring their IP address to communicate with our data
center and monitoring the flow of information passed through the
network and into our datacenter
. Servicing our clients by remotely accessing our device to repair any
issues that might arise with our software.
. Responsible for creating new nodes in our data center as our client
base grew.
. Demonstrated our hardware and software in the field for new potential
clients in various areas in California.
. Inventory management which included ordering and maintaining proper
inventory levels of hardware for new and current customers.
. Responsible for all RMA's
. Responsible for all product testing to ensure that everything worked
as it was supposed to. This included providing fixes for software and
hardware that was not properly functioning.
Atherton Appliance and Kitchens February 2004 - April 2012, Appliance
Designer
. Responsible for accumulating 2 million dollars in sales in 2005, 2007,
2008, 2010 & 2011
. Responsible for $40K in warranty sales for 2007, 2008, and on pace for
$50K in 2009
. Worked closely with designers to design various styles of kitchens
throughout Northern California.
. Worked closely with various vendors in solving technical problems with
various appliances.
. Constantly worked to overcome the challenges of dealing with many
different customer personalities and providing them with a consistent
positive experience with their purchases.
. Attended weekly product trainings to keep up with the constant release
of new innovative products for the kitchen.
Purcell Murray Co. 1996-2004, Inside Sales Manager
. Responsible for managing a team of 8 Product Managers and an
Administrative Assistant in sales for various vendor sales throughout
California and Northern Nevada
. Responsible for personally handling several key accounts throughout
the state.
. Worked closely with several outside Territory Managers in solving
various issues that would come up with various accounts,
(i.e product availability, credit processing and return
authorizations).
. Worked directly with the Director of Sales and Vice President in all
daily operations and sales projections.
. Responsible for detailed product trainings for Product Managers in the
Best, Broan, Franke, Thermador, Gaggenau, La Cornue, Bosch, and U-line
product lines.
. Worked directly with the shipping manager to ensure that orders
shipped complete as often as possible for all accounts.
. Worked with the Director of Operations and Purchasing Manager to
ensure that proper levels of inventory were maintained.
Education:
. University of Phoenix 05-2010 - 06-2012. Bachelor's of Science degree
in Computer Science/Software Engineering
. Skyline College 09-1995 - 06-1997. Associates Art degree in
Administration of Justice
. South San Francisco High School 09-1992 - 06-1995. High School
Diploma
Special Skills:
. MAC OS, Windows, & Suse Linux
. Ability to quickly trouble-shoot various issues that might arise
unexpectedly.
. Fluent in Spanish
. Inventory management
. Sales experience
Referrences:
Laurence D. Purcell
Vice President - Purcell Murray Co.
Mike Maramba
Director of Operations - Purcell Murray Co.
Tom Papageorge
CEO - Atherton Appliance
Gary Cantu
CEO - Brigtline Medical
Vipin Mehta
Senior Director Product Development - Ascentis Corp