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Sales Manager

Location:
San Jose, CA, 95136
Posted:
August 30, 2013

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Resume:

Jeffrey B. Aviles

415-***-****

****.******@*****.***

Objective:

To work in a company that offers a challenging position where I can apply

my skills in computer science and customer service and continue to grow.

Work History:

Brightline Medical April 2012 - Present, Manager of Domestic Customer Care

. Responsible for the hardware installation for all new clients. This

includes configuring their IP address to communicate with our data

center and monitoring the flow of information passed through the

network and into our datacenter

. Servicing our clients by remotely accessing our device to repair any

issues that might arise with our software.

. Responsible for creating new nodes in our data center as our client

base grew.

. Demonstrated our hardware and software in the field for new potential

clients in various areas in California.

. Inventory management which included ordering and maintaining proper

inventory levels of hardware for new and current customers.

. Responsible for all RMA's

. Responsible for all product testing to ensure that everything worked

as it was supposed to. This included providing fixes for software and

hardware that was not properly functioning.

Atherton Appliance and Kitchens February 2004 - April 2012, Appliance

Designer

. Responsible for accumulating 2 million dollars in sales in 2005, 2007,

2008, 2010 & 2011

. Responsible for $40K in warranty sales for 2007, 2008, and on pace for

$50K in 2009

. Worked closely with designers to design various styles of kitchens

throughout Northern California.

. Worked closely with various vendors in solving technical problems with

various appliances.

. Constantly worked to overcome the challenges of dealing with many

different customer personalities and providing them with a consistent

positive experience with their purchases.

. Attended weekly product trainings to keep up with the constant release

of new innovative products for the kitchen.

Purcell Murray Co. 1996-2004, Inside Sales Manager

. Responsible for managing a team of 8 Product Managers and an

Administrative Assistant in sales for various vendor sales throughout

California and Northern Nevada

. Responsible for personally handling several key accounts throughout

the state.

. Worked closely with several outside Territory Managers in solving

various issues that would come up with various accounts,

(i.e product availability, credit processing and return

authorizations).

. Worked directly with the Director of Sales and Vice President in all

daily operations and sales projections.

. Responsible for detailed product trainings for Product Managers in the

Best, Broan, Franke, Thermador, Gaggenau, La Cornue, Bosch, and U-line

product lines.

. Worked directly with the shipping manager to ensure that orders

shipped complete as often as possible for all accounts.

. Worked with the Director of Operations and Purchasing Manager to

ensure that proper levels of inventory were maintained.

Education:

. University of Phoenix 05-2010 - 06-2012. Bachelor's of Science degree

in Computer Science/Software Engineering

. Skyline College 09-1995 - 06-1997. Associates Art degree in

Administration of Justice

. South San Francisco High School 09-1992 - 06-1995. High School

Diploma

Special Skills:

. MAC OS, Windows, & Suse Linux

. Ability to quickly trouble-shoot various issues that might arise

unexpectedly.

. Fluent in Spanish

. Inventory management

. Sales experience

Referrences:

Laurence D. Purcell

Vice President - Purcell Murray Co.

415-***-****

Mike Maramba

Director of Operations - Purcell Murray Co.

415-***-****

Tom Papageorge

CEO - Atherton Appliance

650-***-****

Gary Cantu

CEO - Brigtline Medical

650-***-****

Vipin Mehta

Senior Director Product Development - Ascentis Corp

650-***-****



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